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Requesting a customer service record for a phone number

Using Control Center, you can request customer service records for phone numbers currently on SPID 8824. You can retrieve data for up to 5,000 phone numbers at a time. You can also create an LNP status report for porting orders created by your organization.

To request a customer service record for a phone number:

  1. Using the left menu, click Services, click Service Tools, then click ELS & LI Management.
  1. If you have more than one customer number on your enterprise ID, select the customer number you want to work with, then click PROCEED.
  1. Click the Reports tab.
ELS& LI Management (showing Reports tab and LNP Status Report subtab)
  1. Click Customer Service Records (CSR).
ELS & LI Management (showing Reports tab and Customer Service Records subtab)
  1. Fill in the information for the customer service record you want to request:

    1. In the Telephone Number field, type the phone number. (You can also paste in a list of up to 5,000 phone numbers—separated by a comma.)

    2. In the Service Address field, type the service address for the phone number. (Control Center filters the list of addresses as you type.)

    3. Do one of the following:

      • If this is a business phone number, select Business, then type the name of the business.

      • If this is a residential phone number, select Residential, then type the first and last name of the customer.
  1. When you're done, click SUBMIT.

    Control Center shows the customer service record for the phone number(s) you entered. To download the data, click the     icon.