Lumen help

Running diagnostic testing on a service

To run diagnostic testing on a service:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Network, Security, and Communications box, click View All.

    Control Center shows all services on the enterprise ID.
  1. Search for the service in one of these ways:

    • Start typing details for the service (e.g., the product name, location, or service ID). Control Center filters the list of services as you type.

    • Filter your services by selecting an option from the All Service Types list.

    • To filter your services based on a specific value, select an attribute from the Advanced Filters icon (), click the section(s) you want to filter by, type your filter criteria, then click Apply.
Service Details (showing Service Diagnostics button)
Create New Repair Ticket/Run Diagnostics (showing Repair Information section)
Create New Repair Ticket/Run Diagnostics (showing Service Diagnostics section)