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Lumen help

Running diagnostic testing on a service

For eligible Lumen services, you can run diagnostic testing while viewing details for the service. Use diagnostic testing to help you troubleshoot issues with a service. After viewing the testing results, you can continue to create a repair ticket if you need help from Lumen resolving an issue. You can also run diagnostic testing on a service from Network Visibility.

To run diagnostic testing on a service:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Service IDs box, click View All.

    Control Center shows all services on the enterprise ID.
  1. Search for the service in one of these ways:

    • Start typing details for the service (e.g., the product name, location, or service ID). Control Center filters the list of services as you type.

    • Filter your services by selecting an option from the All Service Types list.

    • To filter your services based on a specific value, select an attribute from the icon, click the section(s) you want to filter by, type your filter criteria, then click Apply.
  1. When you find the service you want to run diagnostics on, click the link in the Service ID column.

    Control Center shows details for the service.
Service Details (showing Service Diagnostics button)
  1. Click Service Diagnostics.

    Control Center starts running service diagnostics for the service.
  1. Scroll down to the Service Diagnostics section.
  1. Review the test results, then do any of the following:

    • To download a PDF of the diagnostic testing results, click Diagnostics PDF.

    • To close the diagnostics testing, click TICKET NOT NEEDED.

    • To create a repair ticket for the service, click CREATE TICKET.