Lumen help
After you create a disconnect request, you can track the status of your request in Control Center. You can also view details for a request, make updates to a request, or cancel a request you no longer need.
To view the status of a disconnect request:
- Click Services.
Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
- In the Change Requests box, click Disconnect Requests - MyLevel3.
Control Center lists all disconnect requests for your organization with a status for each request and the date the request was last updated:
- Open—Lumen received your request.
- In Progress—a Lumen representative is assigned to your request and is working on it.
- Pending Customer Clarification—a Lumen representative needs additional information from you to complete the request. Please read the most recent notes within the request and provide the requested information.
- Request Accepted—we accepted your request and created one or more Lumen disconnect orders.
- Cancelled—your request has been cancelled. For more information, view the most recent notes.
- To view details for a request, such as notes, click the request ID.
Control Center shows details for the disconnect request.
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- Signing in to Control Center
- Retrieving your username or password
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- Creating a disconnect request
- Deactivating or reactivating a Control Center user
- Editing a notification setting
- Paying an invoice online
- Viewing an invoice
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