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Lumen® Edge Bare Metal support: Billing

With fully integrated bare metal servers, Lumen Edge Services portal enables you to create and manage physical servers (viewing details, editing, deleting) on-demand. Provision bare metal servers on and off as needed with pay-as-you-go flexibility, and host a wide range of apps from a unified interface with ultra-low latency. Ideal for compute-intensive applications like databases, analytics jobs, grid computing, and other workloads requiring consistent performance.

Estimating costs for Edge Computing Solutions
Frequently asked questions

Estimating costs for Edge Computing Solutions

Use the Edge Price Estimator to estimate costs for your Edge Computing Solutions based on location, operating systems, networks, and server configurations. As the Edge Computing Solutions platform expands and evolves, the Edge Price Estimator enables you to calculate dynamic estimates for all of your Edge solutions in one tool. With the Edge Price Estimator, you can save, download, and share the estimate by clicking Share/Save Estimate then, choose an action:
 

  • download the estimate as a PDF
  • download the estimate as an Excel spreadsheet
  • share by email
  • share using a unique URL provided by the Edge Price Estimator

Frequently asked questions

Edge Bare Metal enables self-service cost management with your bare metal servers and associated networks. After you provision a bare metal server, your account automatically enters a pay-as-you-go model granting you the ability to provision and delete bare metal servers on-demand as your budget and business needs change. You can also enter into a term-based billing contract with discounts. To learn more about term-based billing, contact your Lumen account specialist.

Billing starts after you successfully provision a bare metal. You are billed based on the configuration selections made for each bare metal server instance created. You are invoiced monthly, in arrears, for your total Edge Services billable charges for active services during that billing period.

The power states and applicable billing for a bare metal server are as follows:

  • Provision a bare metal server: starts billing.
  • On/Running: continuously bills at the hourly rate based on the server configuration and applicable services tied to the server.
  • Stop: Stops the server but doesn't stop billing.
  • Delete a bare metal server: ends billing for that server.
     

Lumen charges for deleted bare metal servers based on the configuration, network charges, and other applicable services tied to the server during the up time of the server during a billing cycle.

For current features, pricing estimates, and supported currencies, visit the Edge Price Estimator.

Provisioning a bare metal server has the following cost:

  • Location: the hourly cost for a bare metal server varies by location. Use the Edge Price Estimator to calculate hourly prices per location.
  • Bare metal server configurations: the hourly cost for a bare metal server varies by the configuration type. Use the Edge Price Estimator to view the hourly price per configuration type.
  • Bare metal operating system (OS): the licensing cost for a bare metal server varies by the operating system type and version. Use the Edge Price Estimator to view licensing cost per OS type. Commercial OSs are billed as a monthly reoccuring charge with no proration. Commercial OSs can only be terminated by deleting the associated bare metal server. Any additional costs for OS licensing are available within the Edge Services portal when ordering the service.
  • Network type: the cost for a bare metal server varies by network type and usage. View network charges in both the Edge Price Estimator and within the Edge Services portal.

You can view your Edge Computing Solutions invoices online. All Edge Computing Solutions (Edge Bare Metal, Edge Network) and any additional billable add-on services tied to your Edge Services account show on a consolidated invoice.
 

Control Center lists your current invoice and previous 18 months of invoices. You can access Control Center directly from the Edge Services portal under the Support tab.
 

Accounts billed under a US operating entity

For accounts billed under a US operating entity in USD, you can pay your invoice in several ways:

Learn more about managing payments using Control Center


*Lumen changes a convenience fee (per account) when paying by credit or debit card.

Accounts billed under a non-USD operating entity

For accounts billed under a non-USD operating entity, you can pay your invoice in two ways:

  • by mail to the remit address on the invoice
  • by phone at 877-453-8353, option 2

You can stop all billing by deleting all of your bare metal instances, and will be charged a final bill of service for the usage on the last billing cycle.

After you delete all billable services, you can choose to leave your account in an inactive, non-billable state with no penalty. This grants you the flexibility to easily access an inactive account and resume services at any time. 

If you want to cancel your Edge Computing Solutions account, contact your Lumen representative or the Lumen Edge Customer Care team.

A request to cancel an Edge Services account will result in termination of all services, infrastructure, network connections, and licensing associated with the account across the compute types (e.g., Edge Bare Metal). If you want to use Edge Services after canceling your account, you need to create a new Edge Services account.