Lumen help
If you'd like to pay your Lumen invoice online using a bank account, you can use your checking, savings, or money market account. You'll need your routing and account number to finalize the payment. Having trouble making a payment? Learn how to troubleshoot payment problems.
If you'd like your invoice to be paid automatically each month, you can enroll in AutoPay.
Note: You can make payments in Control Center in U.S. dollars (USD) only. For payments in other currencies, please pay by mail or by calling 877-453-8353, option 2, then 3.
A guided walkthrough is available for this task: Show me how
To pay by bank account:
- Click Billing, then click Invoices.
- Search for the account(s) you want to work with by doing one of the following:
- Scroll through the list of accounts. If you have more than 20 accounts, use the arrows at the bottom of the page to move between pages.
- Sort your accounts using the column headings (e.g., Account Number). You can toggle between descending and ascending order using the arrows to the right of the column heading.
- Filter your accounts by account group by selecting an option from the All Account Groups list.
- Search for a specific account (by invoice number, account number, etc.) using the Search field.
- Scroll through the list of accounts. If you have more than 20 accounts, use the arrows at the bottom of the page to move between pages.
- Do one of the following:
- To pay a single invoice, click Pay (in the Actions column) on the row for the account.
- To pay multiple invoices at once, click the checkbox on the row for the accounts, then click Pay Invoices.
- To pay a single invoice, click Pay (in the Actions column) on the row for the account.
- For each account you selected verify the amount you want to pay. By default, the amount due is shown in the Payment Amount column. To change it, type a different amount in the field. (To remove an account from the payment, click the icon on the row for the account.)
- Click Next.
- Do one of the following:
- To pay by checking account, continue with next step.
- To pay by savings account, select Savings Account from the Method of Payment list, then continue with the next step.
- To pay a saved bank account, select the account you'd like to use from the Method of Payment list, then skip to step 9.
- To pay by checking account, continue with next step.
- Fill in the Routing Number and Account Number fields with the information for your bank account.
- Click the I agree to these Speedpay Terms and Conditions checkbox.
- Click Next.
- Verify that the information you entered is correct, then click Submit Payment. (If the information is not correct, click the Back link and make your corrections.)
- Review and keep the confirmation information that appears on the screen.
Control Center sends you an email confirming your payment. (If you don't receive an email, make sure your contact information is correct.) Control Center marks this payment in your payment history so you can track it as it's processed.
Note: This payment process applies to most of our customers, but not all of them. When you sign in to Control Center, if the screens look different than what we describe here, contact us and we can walk you through making a payment. We apologize for any inconvenience.
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