Menu

Lumen help

Paying by bank account

If you'd like to pay your bill online using a bank account, you can use your checking, savings, or money market account. You'll need your routing and account number to finalize the payment. Having trouble making a payment? Learn how to troubleshoot bill-payment problems.

 

If you'd like your bill to be paid automatically each month, you can enroll in Autopay.

Note: 10-digit (CABS) billing account numbers are not eligible for online payment. To make a payment for these accounts, please call 800-603-6000.

  A guided walkthrough is available for this task: Show me how

To pay your bill using a bank account:

  1. Click Billing, then click One-Time Payments. 
Billing > One-Time Payments
  1. Click Bank Account.
Bank Account Payment
  1. For each account you want to make a payment on, select the checkbox next to the account(s). By default, the amount due is shown in the Pay Amount field, if you want to change it, click the Pay Amount field, then type the amount you want to pay.
  1. Click Continue.
Bank Account Payment (confirm selection)
  1. Review the account(s) and amount(s) you've selected to pay, then do one of the following:

    • If you need to make changes, click Back and return to step 3.

    • If you want to proceed with your payment(s), click Continue.
Bank Account Payment (showing Payment Information tab)
  1. To make a payment, do one of the following:

    • Using a saved bank account, select the account you'd like to use from the Method of Payment field. Skip to step 13.

    • Using a new account, continue with the next step. (You can save the information for future payments.)
  1. In the Method of Payment field, select the type of account you'd like to use.
Bank Account Payment (showing Payment Information tab)
  1. In the Routing Number field, type your bank's routing number.
  1. In the Account Number field, type your bank account number. 
  1. If you want to save this account to pay with for future months, select the Save this payment method checkbox. (Your bank account information is stored securely by our payment processing vendor. We do not store this information.)
  1. Select the I agree to these Terms and Conditions checkbox.
  1. Click Next.
  1. Verify that the information you entered is correct, then click Submit Payment. (If the information is not correct, click the Make Changes link and make your corrections.)
  1. Review and keep the confirmation information that appears on the screen.

    Control Center sends you an email confirming your payment. (If you don't receive an email, make sure your contact information is correct.) Control Center marks this payment in your payment history so you can track it as it's processed.

Note: This payment process applies to most of our customers, but not all of them. When you sign in to Control Center, if the screens look different than what we describe here, contact us and we can walk you through making a payment using your credit card. We apologize for any inconvenience.