Lumen help

Paying by bank account

Note: 10-digit (CABS) billing account numbers are not eligible for online payment. To make a payment for these accounts, please call 800-603-6000.

To pay your bill using a bank account:

  1. Click Billing, then click One-Time Payments
Billing > One-Time Payments
  1. Click Bank Account.
Bank Account Payment
  1. Click Continue.
Bank Account Payment (confirm selection)
  1. Review the account(s) and amount(s) you've selected to pay, then do one of the following:

    • If you need to make changes, click Back and return to step 3.

    • If you want to proceed with your payment(s), click Continue.
  1. At the bottom of the page, select the checkbox next to the authorization statement: I authorize CenturyLink to charge… (You may need to scroll down to see it.)
  1. Click Proceed.
Bank Account Payment (showing Payment Information tab)
  1. To make a payment, do one of the following:

    • Using a saved bank account, select the account you'd like to use from the Method of Payment field. Skip to step 13.

    • Using a new account, continue with the next step. (You can save the information for future payments.)
  1. In the Method of Payment field, select the type of account you'd like to use.
Bank Account Payment (showing Payment Information tab)
  1. In the Routing Number field, type your bank's routing number.
  1. In the Account Number field, type your bank account number. 
  1. If you want to save this account to pay with for future months, select the Save this payment method checkbox. (Your bank account information is stored securely by our payment processing vendor. We do not store this information.)
  1. Select the I agree to these Terms and Conditions checkbox.
  1. Click Next.
  1. Verify that the information you entered is correct, then click Submit Payment. (If the information is not correct, click the Make Changes link and make your corrections.)