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Lumen help

Paying by bank account

If you'd like to pay your Lumen invoice online using a bank account, you can use your checking, savings, or money market account. You'll need your routing and account number to finalize the payment. If you'd like your invoice to be paid automatically each month, you can enroll in AutoPay.
 

Having trouble making a payment? Learn how to troubleshoot payment problems.

Note: You can make payments in Control Center in U.S. dollars (USD) only. For payments in other currencies, please pay by mail or by calling 877‑453‑8353.

To pay by bank account:

  1. Click Billing, then click Make a Payment.

    Control Center shows a list of accounts with a total amount due, due date, and status for each account.
  1. Do one of the following:

    • To pay a single invoice, click Pay (in the Actions column) on the row for the account.

    • To pay multiple invoices at once, select the checkbox on the row for the accounts, then click Pay.
  1. For each account you selected, verify the amount you want to pay. By default, the amount due is shown in the Payment Amount column. To change it, type a different amount in the field. (To remove an account from the payment, click the icon on the row for the account.)
  1. Click Next.
  1. Select when you want to make the payment:

    • To make the payment today, select the Today Date radio button.

    • To make the payment on another day, type a date in the field or use the calendar to select the payment date.
  1. Click CONTINUE.
  1. Do one of the following:

    • To pay using a saved bank account, select the bank account you want to use from the Saved Payment Methods card, then skip to step 10.

    • To pay using another account, click the Bank tile, then continue with next step.
  1. Fill in the information for the bank account you want to use:

    1. Select whether the account is a checking or savings account.

    2. Type the routing number and account number in the fields.

    3. To save this bank account in Control Center to use for future payments, click the Save Payment Method toggle to turn it on.

    4. Click CONTINUE.
  1. In the window that appears, select the checkbox to agree to the payment terms, then click SAVE.
  1. Verify that the information you entered is correct, then click MAKE PAYMENT. (If the information is not correct, click PREVIOUS and make your corrections.)
  1. Review and keep the confirmation information that appears on the screen.

    If you requested a confirmation receipt, Control Center sends you an email confirming your payment. (If you don't receive an email, make sure your contact information is correct.) Control Center marks this payment in your payment history so you can track it as it's processed.

Note: This payment process applies to most of our customers, but not all of them. When you sign in to Control Center, if the screens look different than what we describe here, contact us and we can walk you through making a payment. We apologize for any inconvenience.