On-Demand solutions support
Disconnecting an IP VPN On-Demand connection
If you no longer need a Lumen® IP VPN On‑Demand connection, you can disconnect it (and end billing for it).
Note: If you're disconnecting a connection to AWS, be sure to disconnect any active virtual interfaces within the AWS portal before disconnecting in Control Center.
Remove Azure peering in the Azure portal before disconnecting a connection to Azure or Azure Gov.
To disconnect a connection:
- In the Services widget on the homepage, select IP VPN On-Demand from Find by Product or Service Tool.
- Disconnect your connection(s) by doing one of the following:
- Click the icon in the Actions column next to the connection you want to disconnect, then click Disconnect.
- Click the icon in the Actions column next to the connection you want to disconnect, click Service Details, then click Disconnect.
- Click the icon in the Actions column next to the connection you want to disconnect, then click Disconnect.
- Confirm the billing notice, then click CONFIRM DISCONNECT.
Control Center submits the disconnect request and changes its status to Pending Disconnect, but stops billing you for the connection immediately.
Once Lumen disconnects the connection, you'll see the connection status change from Pending Disconnect to Disconnected.
Note: Disconnect cloud service provider connections after disconnecting in Control Center.
