Lumen help

Closing a support ticket

To close a support ticket:

  1. From the main menu, select Support Tickets.

    Media portal lists active tickets for your organzation, tickets closed within the last 30 days, and the status for each ticket:

    • In Progress—we received your ticket and are assigning it to a technician to work on your service issue or request.
    • Active—the support ticket is still open and we are working on your service issue or request.
    • Closed—we resolved your service issue or you closed the support ticket.
    • Complete—we completed your request to move, add, or change your service.
    • Cancelled—you canceled the request to move, add, or change your service.
Support Tickets
  1. Click the ticket ID hyperlink for the ticket you want to close.

    Media portal shows details for the ticket.
Support Tickets (showing ticket detail)
  1. Review the ticket details to be sure you've selected the correct ticket, then scroll to the bottom of the ticket and click Close Ticket.
Request to Close Ticket
  1. In the box that appears, type the reason you're closing the ticket, then click Submit.

    Media portal changes the status of the ticket to Closed.