After your new service is ready, we'll contact you to schedule when we will activate the new service (which must be completed within 30 calendar days). Typically, we move you to the new service using a hot cut. A hot cut requires a brief downtime (typically just a few minutes) and we'll work with you to schedule this to minimize impacts to your business, including scheduling after hours or over a weekend. To activate some services, we'll need to have a Lumen technician at your location and we'll coordinate with your local contact to arrange a date and time.
We'll provide you with a customer commit date—the date and time we'll activate your service. If you can't meet the date, contact your migration coordinator as soon as possible to reschedule. If we do not hear from you or you're not ready on that day/time, we may start billing you for your new service.