In circumstances where Lumen is connecting to you at a neutral facility controlled by a third-party, you may have placed an order for the connection between the Lumen port and your equipment. This is most common when you connect to the Lumen network from a colocation space or via entrance facilities that are controlled by a local exchange carrier (LEC) or interexchange carrier.
In this situation, Lumen will have provided a letter of agency (LOA) along with a circuit facility assignment (CFA) to you. At the time the circuit was installed, this would have been required by the third-party cross-connect provider to terminate your connection on our port.
Lumen does not order, maintain, or bill for cross connects at third-party facilities. Thus, any monthly charges are being billed to you by the third-party cross connect vendor. Lumen is unable to request the disconnect of the cross connect as we are not the customer of record for the third-party vendor. However, the circuit consuming a Lumen port and remains unusable until the cross connect is removed. For this reason, telecommunications providers terminating service at a third-party facility will require that the customer of record place the cross connect disconnect order information with the third-party vendor prior to accepting an order to disconnect a connected service. This policy has benefits for both companies as the customer of record will no longer be billed a monthly recurring charge (MRC) for the cross connect and the connected port is freed up for reuse.