Lumen help
You can remove the AutoPay feature from an account using Control Center. After removed, you will go back to paying your Lumen invoice manually each month using a credit card, debit card, or bank account.
After you enroll in AutoPay, you can make changes to the payment information used for AutoPay in Control Center.
You can pay your Lumen invoice automatically each month by enrolling in AutoPay using the bank account you specify. You can enroll (or unenroll) in AutoPay at any time using Control Center.
Control Center makes it easy to manage your Lumen services including managing your monthly billing. From viewing and paying your invoice to requesting adjustments and seeing payment history, you can do it all in Control Center without having to call us.