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Learn how to manage and get help for your Lumen CDN services: access account and order management, activate services, view billing, access CDN support, and sign in to Media portal.

Learn how to get ready to activate a Lumen managed service and how to troubleshoot common activation issues.

Learn how long it typically takes Lumen (in business days) to install new service from the day you sign your contract to install date. Also, learn how long it takes to make changes to your existing services that affect your monthly billing.

Learn how to prepare your equipment room so Lumen can install your new services.

Learn now to prepare for your hot-cut coordinated event, including how Lumen schedules the event and who you should include to help ensure it's successful.

Learn more about managing third-party cross connects with Lumen and how to request disconnects.

Successful service installation relies on you ensuring your site meets specific standards, described in this guide, before Lumen or an off-net provider can perform any installation work. The precise requirements for your project will be generated by a site survey either we or an off-net provider conduct.

Use this guide to help you through your activation and to ensure you can begin using your new Lumen services as quickly as possible.

Aprenda a gerenciar e obter ajuda para os seus serviços Lumen CDN: acesse o gerenciamento de contas e pedidos, ative serviços, visualize o faturamento, acesse o suporte CDN e faça login no portal de mídia.

Aprenda a administrar y obtener ayuda para sus servicios de Lumen CDN: acceda a la administración de cuentas y pedidos, active servicios, vea la facturación, acceda al soporte de CDN e inicie sesión en el portal de medios.

Learn how to select the best local and technical contacts to help us work with you to install and activate your new Lumen services.

Learn more about when, and under what circumstances, we start billing for your services. This information represents standard Lumen policies which apply to you unless otherwise stated in your master service agreement (MSA).

Obtenga más información sobre cómo administrar su servicio en LATAM, acceda al portal de clientes de LATAM, comuníquese con Lumen para obtener ayuda y más.

Saiba mais sobre como gerenciar seu serviço na LATAM, acesse o portal do cliente LATAM, entre em contato com a Lumen para obter ajuda e muito mais.

Learn how to get ready to activate Lumen services. Learn what you need to do before the scheduled activation and what happens during the activation call.

Aprenda a gerenciar e obter ajuda para os seus serviços Lumen CDN: acesse o gerenciamento de contas e pedidos, ative serviços, visualize o faturamento, acesse o suporte CDN e faça login no portal de mídia.

Aprenda a administrar y obtener ayuda para sus servicios de Lumen CDN: acceda a la administración de cuentas y pedidos, active servicios, vea la facturación, acceda al soporte de CDN e inicie sesión en el portal de medios.

Learn how we confirm the details of your order, design a solution to meet your needs, build and test the service, activate your new service, and help you manage your new service. Use these guides to help you get ready for each phase.

Access handbooks for our global regions and product-specific handbooks to help you manage your Lumen services easily.

If you have questions about your bill or issues with details or charges on your Lumen bill, learn how to get help.