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When Control Center users in your organization forget their password, you can reset it for them so they don't need to contact Lumen for help.

If you're a Control Center system administrator, you can make other users system administrators as well. There's no limit to the number of system administrators your organization can have.

If you no longer need a document stored in Control Center, you can delete it. You also delete a document if you need to replace an outdated copy or adjust who can access the document. Once you've deleted the old document, you can upload a new copy and specify who can access it.

You can set up new Control Center users with the person's name, email address, phone number, and time zone. You can assign accounts to your users and give them permissions to use Control Center features.

If you're a Control Center system administrator, you can add or delete permissions for users in your organization. Permissions are granted based on a user's role.

To view an account document stored in Control Center, you download it.

As a Control Center system administrator you can update profile information for users in your organization, such as changing their email address or phone number. Users can also make changes to their own profile information.

You can change the name of your system administrator in Control Center by contacting your Lumen representative.

In Control Center, you can store information you need to manage your Lumen services so that members of your organization can access them from a central location. When you add a document, you can specify whether everyone in your organization can view the document or whether only users you specify can view the document.

As a Control Center system administrator, you can add or remove accounts from users in your organization. Accounts control what products the user can manage (in addition to the permissions you give the user).

You can move accounts from one Control Center enterprise ID to another by contacting your Lumen representative.

You can combine enterprise IDs (so when you sign in to Control Center all of your accounts will be in one location) by contacting your Lumen representative.

After creating a notification setting for a user in Control Center, you can edit it to change contact information, delivery method, or to activate/disable the setting.

As a Control Center system administrator, you can view a list of notifications set up for your organization: billing, repair tickets, and scheduled maintenance for Lumen services.

If you no longer need a notification setting for alerting a user about Lumen billing, repair ticket, or scheduled maintenance changes, you can delete it from Control Center.

You can view a list of documents for your organization that you have access to in Control Center. Once you view the list, you can upload additional documents or remove documents you no longer need.

You can view Control Center profile information for users in your organization, such as their email address or phone number.

In Control Center, you can download a spreadsheet list of all the account documents for your organization to make managing the document list easier or to share with someone who doesn't have access to Control Center.

If you are a Control Center system administrator, you can manage whether users can self-register for access to your enterprise ID.

Using Control Center, you can create a notification setting to be alert someone in your organization to billing, repair ticket, and scheduled maintenance changes for Lumen billing accounts and/or services.