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You can change the name of your system administrator in Control Center by contacting your Lumen representative.

You can view Control Center profile information for users in your organization, such as their email address or phone number.

If you are a Control Center system administrator, you can manage whether users can self-register for access to your enterprise ID.

You can set a custom name for an enterprise ID in Control Center to help you more easily identify enterprise IDs. For example, you can label an enterprise ID to denote a particular region, department, or holding company for your organization using the Lumen services on the enterprise ID.

If a Control Center user no longer needs access to manage Lumen services, you can delete their user profile.

As a system administrator, you can deactivate users if they no longer need Control Center access (but may in the future). After six months of inactivity, Control Center automatically deactivates a user. You can reactivate users so they can sign in again.

You download a list of users assigned to a Control Center enterprise ID to help you view, sort, and filter the information.

When Control Center users in your organization forget their password, you can reset it for them so they don't need to contact Lumen for help.

In Control Center, you can use My Downloads and My Uploads to send files to and receive files from Lumen.

As a Control Center system administrator you can update profile information for users in your organization, such as changing their email address or phone number. Users can also make changes to their own profile information.

If you have existing users who need access to more content on Control Center, you can add them to an existing enterprise ID. You can define their permissions to give access to whole sections, specifc tasks, or designate them as system administrators.

You can set up new Control Center users with the person's name, email address, phone number, and time zone. You can assign accounts to your users and give them permissions to use Control Center features.

As a Control Center system administrator, you can add or remove accounts from users in your organization. Accounts control what products the user can manage (in addition to the permissions you give the user).

If you're a Control Center system administrator, you can add or delete permissions for users in your organization. Permissions are granted based on a user's role.

You can move accounts from one Control Center enterprise ID to another by contacting your Lumen representative.

You can combine enterprise IDs (so when you sign in to Control Center all of your accounts will be in one location) by contacting your Lumen representative.

As a Control Center system administrator, you can add two-factor authentication (2FA) to a user's profile so the user can view and manage Lumen security services.

As a Control Center system administrator, you can reset the two-factor authentication (2FA) for users in your organization. Typically, you reset a user's 2FA if they have trouble authenticating, need to reinstall their authentication app, or if they want to change devices used for authentication.

If a user in your organization no longer needs to access Lumen Security services, you can remove two-factor authentication (2FA) from their Control Center user profile.

In Control Center, you can view a list of users on an enterprise ID, including a status for the user and the date the user last signed in. From the list, you can view details for a user and take actions for the users.