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Learn how to access help for your Lumen Security service; get help with managing your service or reporting service issues.

Using Control Center, you can track the status of change requests for Lumen security services submitted for your organization.

If you no longer need Lumen to work on a security change request, you can close the request using Control Center.

You can make updates to security change requests in Control Center to add notes to communicate with the Lumen representative assigned to the request, to add attachments to help Lumen process your request, or to change the contact for a security change request.

Using Control Center you can access your SNMP credentials to help you set up Flow-Based Monitoring for services such as Lumen® DDoS Hyper® and Lumen® DDoS Mitigation Service.

Using Control Center, you can access your login credentials for the Lumen DDoS Mitigation and Reporting portal. With the credentials you can sign in and view reporting for Lumen DDoS Hyper and DDoS Mitigation Service.

To view and manage security solutions, such as Lumen Adaptive Network Security and Lumen DDoS Hyper, you need to sign in with two-factor authentication. To use two-factor authentication, you must first download and set up an authenticator app.

If you're signed in to Control Center, you can access the DDoS Mitigation and Reporting portal without having to enter your credentials again. Use the DDoS Mitigation and Reporting portal to manage Lumen DDoS Hyper service.

As a Control Center system administrator, you can add two-factor authentication (2FA) to a user's profile so the user can view and manage Lumen security services.

If a user in your organization no longer needs to access Lumen Security services, you can remove two-factor authentication (2FA) from their Control Center user profile.

As a Control Center system administrator, you can re-enroll the two-factor authentication (2FA) for users in your organization. Typically, you re-enroll a user's 2FA if they have trouble authenticating, need to reinstall their authentication app, or if they want to change devices used for authentication.

Learn about the service-management capabilities in Control Center, such as creating/managing repair tickets, configuration change requests, and circuit tests.

Learn how to use the DDoS Mitigation and Reporting portal to monitor traffic into and out of your network for Lumen DDoS Mitigation Service and Lumen DDoS Hyper.