Lumen® Hosted VoIP allows you to take your phone home for up to six months at a time. After the six-month period, you either need to return the phone to the office or contact your account manager to have that location made permanent. Any time you move your phone or change locations, you should update your 911 address using the VoIP portal.
When you take your Lumen VoIP phone home (or to another location outside the office) and it boots up with your office extension showing on the screen, you’re ready to go. If not, follow these steps to configure your phone manually. You may also need to verify the VLAN setting, and configure your router.