You can change your billing address, dispute a charge, clarify a charge, or apply for a refund in Control Center. After you submit a billing request, you can view its status, update it, or close it in Control Center.
Click Billing, then click Billing Requests– MyLevel3.
Control Center lists the billing requests for your organization (for the accounts assigned to your user profile) and a status for each request.
Click New Billing Request.
Use the radio buttons and Dispute Type list to select the type of billing request you want to create. (For example, if you selected Billing Name/Address/Contact/PO Change for the ticket type, you might select Billing Account Name or Address Change as the change type.)
Fill in the form with the details for your request. If you want to receive a confirmation email, select that option from the list under Ticket Contact Information.
Click SubmitBilling Request.
Control Center submits your request and gives you a request ID; you can now track its status. A Lumen billing specialist will update your request within 72 hours; Control Center changes the status from Open to Processing.