You may encounter problems when you try to sign in to Control Center. For example, if you know you're entering the correct username and password, but keep getting an error message. Or, if you enter your login credentials, but the button grays out and becomes unclickable. These issues are fixable.
If you've forgotten your login credentials, you can retrieve your username and password. (If needed, as part of the retrieval process, you can reset your password.)
If you're certain the username and password are correct, the problem might be how you're entering the information.
- Are you copying and pasting your username or password? If so, that could be why you're experiencing troubles. When a username and password is copied, extra spaces may be included and inserted as part of the login credentials. With the extra space, the system doesn't recognize the username or password, and you get an error message. If this is the problem you're experiencing, manually typing in your username and password should solve it.
- Are you relying on your browser to enter your password using stored information? Stored passwords usually don't work with our systems. We recommend manually typing in your Control Center password, rather than relying on your browser to retrieve it.
For some customers, the system automatically adds @control.centurylink.com to the end of their username. For example, if your username is sallysmith, the system would change it to be email@example.com. If you see this happen with your username, do not delete the @control.centurylink.com. It's there for a reason and is part of the login process.