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Checking for incomplete call traffic

You can use a filter to check for incomplete call traffic in Usage Analyst. You'll apply specifc conditions to the filter.

To check for incomplete call traffic:

  1. Using the left menu, click Monitoring, click Voice Reports, then click Usage Analyst. 
Usage Analyst
  1. Select the radio button next to the account you want to view, then click LAUNCH USAGE ANALYST.

    Control Center opens Usage Analyst in a new tab. (Depending on whether you have Bill Analyst or Usage Analyst set as the default view, you may have to click View: Usage Analyst in the upper-right corner, and select View: Bill Analyst to change views.)  
Usage Analyst (showing Home tab)
  1. Click the Setup tab.
  1. In the Tools section, click Filters.
Filters
  1. Click Add Filter, then do one of the following:

    • To start with an existing filter, select the Start with a copy of an existing filter radio button, then from the Name list, select the existing filter you want to make a copy of.

    • To create a filter from scratch, select the Start a new filter of type radio button, then from the Filter Type list, select the type of report.
  1. Click Continue.
  1. Type a name for the filter.
  1. In the Criteria section, build your condition by doing the following:

    1. Click Add Condition.

    2. Select Call Duration (hh:mm:ss) from the first list.

    3. Select is equal to from the second list.

    4. Type 00:00:00 in the box.
  1. From the first list, select the field you want to apply the filter to (e.g., Account Number, Amount Due, Bill Date).
  1. From the second list, select a comparison operator (e.g., contains, is equal to, starts with, etc.).
  1. In the third field, type a value (e.g., 09:15).
  1. In the Sharing section, select whether you want others to be able to view and use this filter: click Share this filter to share it; click Don't share this filter to keep your filter private. (A shared filter can only be edited or deleted by the person who created it.)
  1. Click Save.

    New filters appear on the filter page (you may need to scroll down to see them). If you've shared a filter, there will be a notation in the Shared column.