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Lumen help

Unblocking an ANI

If you have a blocked ANI for a toll-free number, you can submit a request to unblock the restricted number in Control Center. Unblocking the ANI reactivates it on the Lumen network.

To unblock an ANI:

  1. Click Orders, click Manage Orders, then click Unblock.
  1. In the Service Type list, select ANI.
Unblock Order (showing ANI selected)
  1. In the WTN field, type a ten‑digit ANI service ID, then click Lookup.

    Control Center builds the form to unblock the ANI.
  1. Fill in the Customer Order ID field.
  1. If you have any additional information to add to the order, type it in the Comments field.
  1. Click Submit Request.

    Control Center submits your order to unblock the ANI.