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Adding a toll‑free number to a group call plan

Group call plans let you change the routing plan for multiple toll-free numbers at once. You can add a toll-free number to an existing group call plan. After you add the number to the group, any changes you make to the group will automatically apply to that number as well. To add a number to a group, first search for a number in the group and then add the number to the group. If you no longer need a group call plan, you can also delete it.

To add a toll-free number to a group call plan:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Network, Security, and Communications box, click Toll Free.

    Control Center shows all Toll Free services on the enterprise ID.
  1. Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the toll-free service you selected.
Service Details for toll free service
  1. From the More Actions list, select Group Call Plan.

    Control Center lists the toll-free numbers that are part of the group call plan.
Service Details for toll free service (showing group call plan selected)
  1. Click Add New 8xx.
Service Details for toll free service (showing group call plan and field to add a number)
  1. In the 8XX Number box, type the number you want to add to the group call plan.
  1. Click Next.
Service Details for toll free service (showing Manage DNIS Override)
  1. Click Submit Group Call Plan.
  1. Click OK.

    Control Center shows the group call plan as Enabled on the Global Default (dark gray bar) and lists the name of the group call plan in the Group Call Plan Description field.