Menu

Lumen help

Creating a group call plan

Group call plans let you change the routing plan for multiple toll-free numbers at once. After you set up the group call plan and choose which numbers use that routing plan, any changes you make will automatically update on all the toll-free numbers in the group.

To create a group call plan:

  1. Click Services, then click Network, Security, and Communications.

    Control Center shows a list of all services assigned to the billing accounts under the enterprise ID.
Network, Security, and Communications
  1. Search for the service in one of these ways:

    • Start typing details for the service (e.g., the product name, location, or service ID). Control Center filters the list of services as you type.

    • Filter your services by selecting an option from the All Service Types list.

    • To filter your services based on a specific value, select an attribute from the Advanced Filters icon (), click the section(s) you want to filter by, type your filter criteria, then click Apply.
  1. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the toll-free service you selected.
Service Details for toll free service
  1. From the More Actions list, select Group Call Plan.
Service Details for toll free service (showing group call plan)
  1. In the Group Call Plan Name field, type a name for your group call plan.
  1. Select either the Only Primary Call Plan or All Call Plans radio button.
  1. In the 8XX Number field, type the toll-free number(s) you want this group call plan to apply to. You also need to include the toll-free number you selected to start creating this group call plan.
  1. Click Next.
Service Details for toll free service (showing Manage DNIS Override)
  1. Type the unique DNIS override for each dedicated trunk group and/or unique ANI.
  1. Click Submit Group Call Plan.

    Control Center confirms your request and includes the date, time, and batch ID.
  1. Click OK.

    To check that your call plan saved, click Select Call Plan list. You'll see your available call plans, including the one you just created.