Lumen help

Changing from a switched to a dedicated termination number on a routing plan

To change from switched to dedicated termination on a routing plan:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Network, Security, and Communications box, click Toll Free.

    Control Center shows all Toll Free services on the enterprise ID.
  1. Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the toll-free service you selected.
Service Details for toll free service
  1. From the Call Plan More Actions list, select Edit Call Plan.
Service Details for toll free service (showing editable call plan)
  1. Click on the Global Default gray bar.
  1. Select the DED radio button.
  1. From the Primary Trunk list, select the trunk group. (DNIS updates must be done in the Terminating Address list.)
  1. Scroll down in the box, click Update.
  1. Click Submit Call Plan.
  1. Click OK.