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Creating a cross connect request

Using Control Center, you can request a new cross connect or modify an existing service. Once you submit the new request, you can request status updates until your order is available in Control Center, then you can track its status with the rest of the orders for your organization.

To create a cross connect request:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Service and Ordering Tools box, click Cross Connect.
Cross Connect > Create Order Request (showing Account Selection)
  1. If you have more than one customer number, select the radio button next to the customer number you want to work with (the customer number your cross connect request was created under).
  1. Do one of the following:

    • To use this customer number for this request, click Apply to Current Functionality.

    • To use this customer number for other areas of Control Center, click Apply to Entire Session.
Cross Connect > Create Order Request
  1. Fill in the details for your request.
  1. When you're done, click Submit.

    Control Center submits your request and emails you a copy of the request (with a confirmation number). Standard provisioning intervals are between 5–8 business days.