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Lumen help

Creating a cross connect request

Using Control Center, you can request a new cross connect or modify an existing service. Once you submit the new request, you can track the status of the request in Control Center. Once it's converted to an order, you can then track its status with the rest of the orders for your organization.

To create a cross connect request:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Service and Ordering Tools box, click Cross Connect.

    Control Center lists open cross connect requests for your organization and shows a status for each request.
Cross Connect Requests
  1. Click CREATE NEW REQUEST.
  1. In the Account Selection section, select the customer number and billing number you want to use for the request.
  1. In the Order Information section, select the date you're requesting Lumen deliver the cross connect, fill in the PIID, and (optionally) add your customer's purchase order number for reference.
  1. Fill in the Contact Information section. At a minimum, add a primary contact (name, phone number, and email address) for the request. You can also add technical, product acceptance, and billing contacts as needed. (By default, Control Center uses your contact information for the request—pulled from your user profile.)
  1. In the Product Details section, select the bandwidth for the connection, connection medium, interface, and handoff for your request.
  1. Fill in the A Location section with the details for the location you want to connect from.
  1. Fill in the Z Location section with the details for Lumen gateway location you want to connect to.
  1. If you have any additonal details to provide with the request, type them in the Special Instructions section.
  1. In the Attachments section, you can attach any documents (such as additional details pertaining to your request). You can upload up to five documents (up to 2MB each). To attach a document, click Add Attachment, browse to locate the file, then click Open.
  1. When you're done, click Submit. (By clicking Submit, you acknowledge and accept the terms shown.)

    Control Center submits your request and emails you a copy of the request (with a confirmation number). Standard provisioning intervals are between 5–8 business days.