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Lumen help

Viewing the status of a cross connect request

Using Control Center, you can view the status of cross connect requests you've submitted to Lumen. Along with the status, you can also view details for each request and add notes to the request to communicate with Lumen.

To view the status of a cross connect request:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Service and Ordering Tools box, click Cross Connect.

    Control Center lists open cross connect requests for your organization and shows a status for each request.
Cross Connect Requests
  1. To view details for a request, click the link in the Request ID column.