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Lumen help

Creating an install order for VoIP Enhanced Local

After you reserve phone numbers for Lumen® VoIP Enhanced Local service, you can submit an install order to have those phone numbers added to your service using Control Center.

To create an install order for VoIP Enhanced Local:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the ELS & LI Orders box, click New TN Install & LNP Ordering.
ELS & LI Management (showing Install Order tab)
  1. If you have more than one customer number on your enterprise ID, select the customer number you want to work with, then click PROCEED.
  1. Fill in the Order Infomation section:

    1. If you want to add an internal tracking number, type it in the Customer Internal Order ID field.

    2. If you want to add a version number to the order, type it in the Version field.

    3. From the TN Type list, Native.

    4. From the Product list, select ELS.

    5. Click CONTINUE.
ELS & LI Management (showing Install Order tab and Add New Telephone Numbers section for Native ELS)
  1. Click the icon next to the TN Number field.
ELS & LI Management (showing Add TNs window)
  1. Use the search fields on the left to locate the phone numbers you want to add to the order:

    • To use the state and rate center to locate the rate center with available phone numbers, do the following:

      1. Type or select the state, then the rate center you want to locate phone numbers for.

      2. To see all available phone numbers in the rate center, select the Show all available TNs in Rate Center checkbox. Otherwise, type the number of phone numbers you want to use from the rate center. If you need sequential number, select the Sequential Only checkbox.

      3. Click Search.

        Contol Center lists the phone number matching your search in the Available TNs field.

      4. To select all available phone numbers, click the icon to move the phone numbers to the Selected TNs field. Otherwise, select the phone number(s) you want to use, then click the icon to move the phone numbers to the Selected TNs field.

      5. When you're done, click APPLY.

    • To use an address to locate the rate center with available phone numbers, do the following:

      1. Click Address.

      2. Use the fields to type the address, then click Identify Rate Center.

      3. To see all available phone numbers in the rate center, select the Show all available TNs in Rate Center checkbox. Otherwise, type the number of phone numbers you want to use from the rate center. If you need sequential number, select the Sequential Only checkbox.

      4. Click Search.

        Contol Center lists the phone number matching your search in the Available TNs field.

      5. To select all available phone numbers, click the icon to move the phone numbers to the Selected TNs field. Otherwise, select the phone number(s) you want to use, then click the icon to move the phone numbers to the Selected TNs field.

      6. When you're done, click APPLY.
  1. From the Customer Service Name list, select the trunk group you want the assign the phone number(s) to.
  1. From the CTI list, select whether the phone number(s) is for residential or business use.
  1. From the Additional Details list, select Customer Information.
ELS & LI Management (showing Customer Information window)
  1. In the Customer Name section, do one of the following:

    • If the phone number(s) is for residential use, type the first and last name for the customer.

    • If the phone number(s) is for business use, type the name of the business.
  1. In the Customer Address Information field, use the fields to fill in the customer address for the phone number(s).
  1. In the E911 Options field, select either E911 Static or E911 Customer Provided.
  1. Do one of the following to let emergency services know what address to use if your customer dials 911 from this number:

    • If the E911/emergency address is the same as the information you provided in the Customer Address Information section, select the E911/Emergency Address is the same as Customer Information checkbox.

    • If the E911/emergency address is different from the information you provided in the Customer Address Information section, leave the E911/Emergency Address is the same as Customer Information checkbox empty and fill in the fields in the E911 Address Information section.
  1. Read through the terms and conditions, then select the checkbox to agree to the terms.
  1. Click SAVE.
  1. From the Additional Details list, select CNAM & Directory Listing.
ELS & LI Management (showing CNAM & Directory Listings window)
  1. Fill in the calling name and directory listing information (if any) for the phone number(s):

    1. To provide a calling name for the phone number(s), clear the Block CNAM checkbox and type the calling name in the CNAM Value field. (Otherwise, leave the Block CNAM checkbox selected.)

    2. To provide a directory listing for the phone number(s), do the following. (Otherwise, leave Decline selected in the Directory Listing Action field and continue with the next step.)

      1. From the Directory Listing Action list, select Add.

        Control Center pulls the information you typed in the Customer Information window to help you get started with the directory listing.

      2. From the Directory Listing Add Type list, select whether you want the directory list published in Directory Assistance (DA)/411 only or also in available publications.

      3. From the Address Listed? list, select whether you want to include the address in the directory listing.

      4. Review the name and address information shown and make any changes to the name and address.

    3. When you're done, click SAVE.

      If you've completed all the fields for the phone number(s), Control Center changes the       icon to a icon.

If you leave the CNAM field blank or don't want a caller name listed, the default caller name is City, State. To specify the caller name, type a name (up to 15 characters). You cannot use any of the following:

  • special characters—except “&” !@#$%^&*()
  • telephone numbers (10‑digit 123‑456‑7890, 1234567890)
  • anonymous
  • blank
  • NA or N/A
  • none
  • private
  • TEST
  • unknown
  • unlisted (etc.)
  • any name including (Non Pub)Business Name
  1. To add a line to the order so you can port an additional phone number(s), click Add Another Row, then repeat steps 6–16. (Otherwise, continue with step 18.)
  1. Click FINISH.

    Control Center places your order and shows the status of your order as Created. You can now track the status of your order in Control Center.