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Lumen help

Viewing the status of an order for ELS or LI

Use Control Center to track the status of orders (including historical orders) for Lumen® VoIP Enhanced Local (ELS) or Lumen® Local Inbound (LI). You can track the following types of orders:

  • reserved telephone numbers for ELS or LI
  • port orders for ELS or LI
  • install orders for ELS or LI
  • change orders for ELS or LI
  • disconnect orders for ELS or LI

To view the status of an order for ELS or LI:

  1. Using the left menu, click Services, click Service Tools, then click ELS & LI Management.
  1. If you have more than one customer number on your enterprise ID, select the customer number you want to work with, then click PROCEED.
ELS & LI Management (showing Search Orders tab)
  1. Use the fields to search for the order you want to check the status of:

    • To search by order number, type the order number in the Voice Order ID field, then click SEARCH.

    • To search by the parent order number, type the parent order number in the Parent Order Number field, then click SEARCH.

    • To search by a phone number associated with the order, type the number in the Telephone Number field, then click SEARCH.

    • To search by your internal order ID associated with the order, type the number in the Customer Internal Order ID field, then click SEARCH.

    • To see all of your orders in a certain status, select an option from the Status list.

    • To see all orders for VoIP Enhanced Local, select ELS from the Product list.

      Control Center filters to show all VoIP Enhanced Local orders.

    • To see all orders for the Local Inbound, select LI from the Product list.

      Control Center filters to show all Local Inbound orders.

    • To see all orders submitted within the past 30 days, select Past 30 Days from the Submit Date list. (To see orders submitted in a specifc date range, select Custom Date Range, select a start and end date, then click APPLY.)

    • To see all orders completed within the past 30 days, select Past 30 Days from the Completed Date list. (To see orders completed in a specifc date range, select Custom Date Range, select a start and end date, then click APPLY.)

    • To see all orders with requested due dates within the past 30 days, select Past 30 Days from the Customer Requested Date list. (To see orders with requested due dates in a specifc date range, select Custom Date Range, select a start and end date, then click APPLY.)

    • To see all orders with a commit (firm order confirmation) date within the past 30 days, select Past 30 Days from the Submit Date list. (To see orders with a commit (firm order confirmation) date in a specifc date range, select Custom Date Range, select a start and end date, then click APPLY.)
       

    Control Center shows all orders matching your search criteria.

  1. Do any of the following:

    • To view details for the order, click the icon (in the Actions column).

    • To download the results of your search (as a .xlsx file), click  Download.

Status codeStatus messageOrder typeMeaning
901SubmittedTN reservation, native install, LNP, SUPP, change, or disconnectVoice order was submitted successfully.
902InstalledLNP and SUPPVoice order was installed successfully.
903FOC ReceivedLNP and SUPPWe received the firm order commit (FOC) from the losing carrier.
912CompletedTN reservation, LNP, and SUPPWe completed the parent order ID port.
914JeopardyLNP onlyWe received a reject from the losing carrier. Correct error and retry port request.
915CancelLNP onlyWe completed the request to cancel the port.
10002Customer order ID {order ID} is complete.TN reservation, native install, LNP, SUPP, change, or disconnectVoice order was completed for the specified order.
900Error/RejectionTN reservation, native install, LNP, SUPP, change, or disconnectA processing error has been encountered. See error message for instructions.
All other codesError/Rejection System generated errors when an error with processing has been detected. See error message for instructions.