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Lumen help

Making changes to a Local Inbound phone number

Using Control Center, you can make changes to phone numbers from a Lumen® Local Inbound service.

To make changes to a Local Inbound phone number:

  1. Using the left menu, click Services, click Service Tools, then click ELS & LI Management.
  1. If you have more than one customer number on your enterprise ID, select the customer number you want to work with, then click PROCEED.
  1. Click the Change Order tab.
ELS & LI Management (showing Change Order tab)
  1. Fill in the Order Infomation section:

    1. From the Product list, select LI.

    2. If you want to add an internal tracking number, type it in the Customer Internal Order ID field.

    3. If you want to add a version number to the order, type it in the Version field.

    4. Do one of the following:

      • To type numbers in manually, use the Telephone Numbers field to type the phone number(s) you want to make changes to. (If you list more than one phone number, Control Center will make the same change to all numbers listed in this field.)

      • To upload a spreadsheet with the phone number(s) you want to make changes to, click Download Bulk Load Template, open the file and fill in the template, save the template, click Add Attachment, browse to where you saved the file, then click Open.

    5. Click CONTINUE.
  1. In the Change Order Type section, select the type(s) of change you want to make to the phone number(s) you added in the previous section.
  1. Click CONTINUE.

    Based on the type(s) of change you select, Control Center builds the order form for you. (In the example below, we selected CSN, Callering Name Delivery (CNAM), and Customer Type Indicator (CTI) and Subscriber Name.)
  1. In the Customer Requested Date field, select the date you want Lumen to make changes to the phone number(s).
  1. If you need to add more details for the change order, type them in the Comments field.
  1. Based on the type(s) of change you selected, fill in the information in the section:

    • To update the trunk group you want to assign the phone number(s) to, select a trunk group from the Customer Service Name list.

    • To change whether the phone number(s) is for residential or business use, select Business (and fill in the Business Name field) or select Residential (and fill in the First Name and Last Name fields).

    • To provide a calling name for the phone number(s), change the Block CNAM toggle to No, then type the calling name in the Customer Name Delivery (CNAM) field.

    • To block the calling name, change the Block CNAM toggle to Yes.
  1. Click SUBMIT ORDER.

    Control Center places your order and shows the status of your order as Created. You can now track the status of your order in Control Center.