Use the direct-trunk overflow (DTO) feature on a toll-free routing plan in Control Center to help ensure callers terminate with a DID/ANI ring-to number and have the opportunity to speak with someone.
To remove DTO overflow from a routing plan:
Important: After you schedule the changes, you cannot edit the plan until the pending changes are activated. You can check the status of the request by selecting Job List from the More Actions list.
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