If you want your customers to talk to someone rather than get a busy signal, use the direct-trunk-overflow feature to ensure callers terminate on a DID/ANI ring-to number.
To add direct-trunk overflow to a routing plan:
Important: After you schedule the changes, you cannot edit the plan until the pending changes are activated. You can check the status of the request by selecting Job List from the More Actions list.
Try one of these popular searches:
Explore Control Center
Sign in / pay bill
DDoS Mitigation Reporting portal
Edge Services portal
SD-WAN Versa portal
Security Solutions portal
Voice Feature Management
Content Delivery Network
Edge Computing Solutions
Stage 1: Confirm
Stage 2: Design
Stage 3: Build & Test
Stage 4: Activate
Stage 5: Manage
About Us Accessibility Careers Contact Us Cookie Settings Legal Legal Notices Privacy Public Policy Support Canadian Ombudsman
Gender Pay Gap 2020 (UK) Legal (Latin America) Legal Notices (Germany) Modern Slavery Statement 2020 (UK) UK Tax Strategy
© 2022 Lumen Technologies. All Rights Reserved. Lumen is a registered trademark in the United States, EU and certain other countries.