If you want your customers to talk to someone rather than get a busy signal, use the direct-trunk-overflow feature to ensure callers terminate on a DID/ANI ring-to number. If your business needs change, you can remove direct-trunk overflow from the routing plan later.
To add direct-trunk overflow to a routing plan:
Important: After you schedule the changes, you cannot edit the plan until the pending changes are activated. You can check the status of the request by selecting Job List from the More Actions list.
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