In Control Center, you can change the percent of calls that are being routed to different locations. For example, if you currently route inbound traffic to call centers in Colorado, Arizona, and Virginia, you can change the routing to split the volume between only Colorado and Arizona.
To update an existing percentage-allocation routing plan:
Note: Your percentages must add up to—and cannot exceed—100% and you must use whole numbers: 50% rather than 50.33%.
Important: After you schedule the changes, you cannot edit the plan until the pending changes are activated. You can check the status of the request by selecting Job List from the More Actions list.
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