Lumen help

Control Center: Managing Lumen® Toll Free Service

  1. Click Services, then click Network, Security, and Communications.

    Control Center shows a list of all services assigned to the billing accounts under the enterprise ID.
Network, Security, and Communications
  1. Search for the service in one of these ways:

    • Start typing details for the service (e.g., the product name, location, or service ID). Control Center filters the list of services as you type.

    • Filter your services by selecting an option from the All Service Types list.

    • To filter your orders based on a specific value, select an attribute from the Advanced Filters icon (), click the section(s) you want to filter by, type your filter criteria, then click Apply.
  1. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the toll-free service you selected.
Service Details for toll free service
Lumen Toll Free overview video
Lumen Toll Free overview video PlayButton

Managing toll-free service

Dialed number identification service (DNIS) 

Managing toll-free termination

Alternate call plans 

Group call plans 

Direct trunk overflow (DTO)

Managing toll-free numbers

Routing features for call plans 

Busy ring no answer (BRNA) 

Toll-free service reporting