Lumen help

Control Center: Managing Lumen® Toll Free Service

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Network, Security, and Communications box, click Toll Free.

    Control Center shows all Toll Free services on the enterprise ID.
  1. Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the toll-free service you selected.
Service Details for toll free service
Lumen Toll Free overview video
Lumen Toll Free overview video PlayButton

Managing toll-free service

Dialed number identification service (DNIS) 

Managing toll-free termination

Alternate call plans 

Group call plans 

Direct trunk overflow (DTO)

Managing toll-free numbers

Routing features for call plans 

Busy ring no answer (BRNA®

Toll-free service reporting