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Lumen help

Creating a time schedule for a phone number

Using Voice Complete Feature Manager in Control Center, you create time schedules and holiday schedules to drive how calls are routed for Lumen® Voice Complete® phone numbers using the Simultaneous Ring or Sequential Ring features (available with the Mobility Feature Pack). As an administrator, you can create time schedules for phone numbers in your organization. As your business needs change, you can also edit the time schedule or delete it if you no longer need it.

To create a time schedule for a phone number:

  1. Using the left menu, click Services, click Service Tools, then click Voice Complete Features.

    Control Center shows the groups associated with your Voice Complete service.
Voice Complete Feature Manager (showing Groups tab)
  1. Search for the phone number you want to work with by doing one of the following:

    • If you know the group the phone number belongs to, click View Group on the card for the group.

    • Otherwise, click the All Numbers tab, then search for, sort, or filter the list of phone numbers to find the one you're looking for.
  1. When you find the phone number, click the Manage link (in the Actions column) on the row for the phone number.

    Control Center shows the calling features for the phone number.
Voice Complete Feature Manager (showing Calling Features tab)
  1. Click the Schedules tab.

    Control Center shows the time schedules for the phone number (if any).
  1. Click Create New Time Schedule.
  1. In the Schedule Name field, type a name for the time schedule, then click SAVE.
  1. Build out the time schedule by create time ranges in the applicable boxes for the days of the week:

    1. In the box for the day you want to add a time range to, click Add Time Range or Add Another Time Range.

    2. Use the Start Time and End Time fields to select the beginning and ending times for the time range.

    3. Repeat steps a and b to build out the time schedule.
  1. When you're done, click SAVE (at the bottom of the time schedule).

    Control Center saves your changes.