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Lumen help

Editing a holiday schedule for a phone number

As a Voice Complete Feature Manager administrator, you can use Control Center to edit a holiday schedule for a Lumen® Voice Complete® phone number as your business needs change. If you no longer need a holiday schedule, you can delete it.

To edit a holiday schedule for a phone number:

  1. Using the left menu, click Services, click Service Tools, then click Voice Complete Features.

    Control Center shows the groups associated with your Voice Complete service.
Voice Complete Feature Manager (showing Groups tab)
  1. Search for the phone number you want to work with by doing one of the following:

    • If you know the group the phone number belongs to, click View Group on the card for the group.

    • Otherwise, click the All Numbers tab, then search for, sort, or filter the list of phone numbers to find the one you're looking for.
  1. When you find the phone number, click the Manage link (in the Actions column) on the row for the phone number.

    Control Center shows the calling features for the phone number.
Voice Complete Feature Manager (showing Calling Features tab)
  1. Click the Schedules tab.

    Control Center shows the time schedules for the phone number (if any).
  1. Click the Holiday Schedules subtab.

    Control Center shows the holiday schedules for the group (if any).
  1. In the Existing Schedules list, click the holiday schedule you want to edit.

    Control Center shows details for the holiday schedule.
  1. Click Edit.
  1. Make your changes to the holiday schedule:

    • To change the name of the holiday schedule, edit the Schedule Name field, then click SAVE (next to the Schedule Name field).

    • To add a time range to the schedule, do the following:

      1. In the box for the day you want to add a time range to, click Add Time Range or Add Another Time Range.

      2. Use the Start Time and End Time fields to select the beginning and ending times for the time range.

    • To edit a time range, scroll to the day with the time range you want edit, then adjust the Start Time and End Time fields.

    • To delete a time range, scroll to the day with the time range you want to delete, then click the next to to the End Time field.
  1. When you're done, click SAVE (at the bottom of the holiday schedule).

    Control Center saves your changes.