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Lumen help

Forwarding calls for multiple Voice Complete phone numbers

Using Voice Complete Feature Manager (in Control Center), you can use Call Forwarding Always to forward multiple Lumen® Voice Complete® phone numbers to a single phone number or to different phone numbers using a spreadsheet template (bulk call forwarding). Remember, you can only forward phone numbers with the Mobility feature pack.

Forward calls to a single phone number
Forward calls to multiple phone numbers

Forwarding calls to a single phone number

To forward calls to a single phone number:

  1. Using the left menu, click Services, click Service Tools, then click Voice Complete Features.

    Control Center shows the groups associated with your Voice Complete service.
Voice Complete Feature Manager (showing Groups tab)
  1. On the card for the group you want to work with, click View Group.

    Control Center lists the phone numbers associated with the group you selected.
Voice Complete Reports (showing Phone Numbers tab)
  1. On the rows for the phone numbers you want to forward, click the checkbox.
  1. Click Configure Call Forwarding Always.
  1. In the window that appears, do the following:

    • To turn off Call Forwarding Always, click Off, then click APPLY.

    • To turn on Call Forwarding Always, click On, type the phone number you want to forward calls to, select whether you want to use a ring splash (if applicable for your network), then click APPLY.

Forwarding calls to multiple phone numbers

To forward calls to multiple phone numbers:

  1. Using the left menu, click Services, click Service Tools, then click Voice Complete Features.

    Control Center shows the groups associated with your Voice Complete service.
Voice Complete Feature Manager (showing Groups tab)
  1. On the card for the group you want to work with, click View Group.

    Control Center lists the phone numbers associated with the group you selected.
Voice Complete Reports (showing Phone Numbers tab)
  1. Click Bulk Call Forwarding Always.
  1. In the window that appears, do the following:

    1. Download the bulk template by clicking the Bulk Configue Template (CSV) link.

    2. Open the spreadsheet and fill in the details for each phone number you want to manage Call Forwarding Always for: country code, phone number, whether you're turning on or off Call Forwarding Always for the number, the country code and phone number you want to forward calls to, and whether you want to use a ring splash (if applicable for your network).

    3. When you're done, save the file.

    4. In Control Center, click Choose File, browse to locate the template, then click Open.

    5. Click UPLOAD FILE.