*You can find your service ID on your invoice. A correct ID is essential for a timely and accurate disconnect.
**Unless otherwise agreed, for legacy Level 3 services, service will be disconnected 30 days after we receive the completed disconnect request or on the future requested disconnection date, whichever is later. For Genuity IP and managed services, service will be disconnected 60 days after we receive the completed disconnect request or on the future requested disconnection date, whichever is later.
If you need to rescind your disconnect/cancellation request that was submitted outside of Control Center, please email email@example.com or call 877-453-8353. Lumen makes every effort to honor your request. However, once a disconnection/cancellation notice has been processed, we cannot guarantee that service will be extended beyond the original disconnection/cancellation date. In the event a disconnection/cancellation notice is rescinded, additional charges may apply.
If you are not able to use Control Center, please use this tool to submit your disconnect request.