Disconnecting Lumen services

To cancel or disconnect your legacy Level 3 services, submit your disconnect request using Control Center. In Control Center, click Orders, then click Disconnect Requests. Using Control Center, you can also track the status of your disconnect request.

To help ensure a timely and accurate resolution of your request, please supply complete and correct information. Incomplete or incorrect information may result in your request being delayed or rejected. If your service is disconnected prior to the end of your service term, termination charges may apply according to the terms of your service agreement.
 

If you’d like to speak to a billing analyst about your issue, please contact us.

• billing account/customer name
• billing account number
• contact name
• contact email or phone number
• service ID* (as displayed on your invoice)
• requested date of disconnection**
• monthly charge

*You can find your service ID on your invoice. A correct ID is essential for a timely and accurate disconnect.

**Unless otherwise agreed, for legacy Level 3 services, service will be disconnected 30 days after we receive the completed disconnect request or on the future requested disconnection date, whichever is later. For Genuity IP and managed services, service will be disconnected 60 days after we receive the completed disconnect request or on the future requested disconnection date, whichever is later.

If you need to rescind your disconnect/cancellation request that was submitted outside of Control Center, please email disconnects@lumen.com or call 877-453-8353. Lumen makes every effort to honor your request. However, once a disconnection/cancellation notice has been processed, we cannot guarantee that service will be extended beyond the original disconnection/cancellation date. In the event a disconnection/cancellation notice is rescinded, additional charges may apply.
 

If you are not able to use Control Center, please use this tool to submit your disconnect request.