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You can update directory listing information (or remove a phone number from the directory) for phone numbers on your Lumen Voice Complete service by submitting a change request using Control Center.

If you need make changes to your Lumen Managed Network Services, you can submit a change request using Control Center.

After you create a change request, you can easily update it using Control Center. For example, you can add notes to communicate with the Lumen representative assigned to the request, add attachments to help Lumen process your request, or change the contact for a change request.

If you have phone numbers with another provider, you can port them to Lumen and add them to your Voice Complete service by submitting a change request in Control Center.

You can close an change request you submitted to Lumen in Control Center if you don't need it anymore.

You can add the Mobility Feature Pack to a Lumen Voice Complete phone number by submitting a change request using Control Center.

You can change the caller ID information for a phone number on your Lumen Voice Complete service by submitting a change request using Control Center. Update one number at a time or use a bulk template to change multiple numbers.

Using Control Center, you can request changes to your Lumen services online.

You can add a new phone number to your Lumen Voice Complete service by submitting a change request using Control Center.

You can track the status of change requests in Control Center; view details and add notes to communicate with the Lumen representative assigned to your request.

You can add, remove, and port telephone numbers and manage mobility feature packs online by submitting change requests for your Lumen Voice Complete service using Control Center.

If you added the Mobility Feature Pack to a Lumen Voice Complete phone number that no longer needs it, you can submit a change request to remove the feature pack using Control Center.

You can create, edit, and submit change requests in Control Center for various Lumen voice and networking services formerly provided by Level 3.

Using Control Center, you can track the status of change requests for Lumen security services submitted for your organization.

Using Control Center, you can request changes to Lumen security services for your organization. For example you can request firewall rule changes, adjust web content filters, or manage anitvirus settings).

If you no longer need Lumen to work on a security change request, you can close the request using Control Center.

You can make updates to security change requests in Control Center to add notes to communicate with the Lumen representative assigned to the request, to add attachments to help Lumen process your request, or to change the contact for a security change request.

Using Control Center, you can submit configuration change requests for DNS changes, such as adding/removing/changing domains or zone records for both forward and reverse DNS, as well as requesting reverse delegation.

Using Control Center, you can check the status of configuration requests you've submitted for Lumen IQ Networking or DIA services, such as DNIS, IP addressing, routing, QoS, and firewall.

You can submit configuration change requests for Lumen IQ Networking and DIA services in Control Center. We complete most configuration requests in 24-48 hours.