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You can terminate callers with a DID/ANI ring-to number, so they can talk to someone, rather than get a busy signal or be sent to voicemail. Use Control Center to add direct truck overflow to a toll-free routing plan.

You can change from a switched to a dedicated termination number for any toll-free routing plan. Your changes can also be activated within minutes in Control Center.

You can change from a dedicated termination number to a switched termination number for any toll-free routing plan in Control Center. The change takes effect in a few minutes.

You can use the day-of-week feature in Control Center to send your toll-free call traffic to a different location on certain days.

You can create a custom holiday in Control Center so you can reroute toll-free call traffic on days that are significant to your business.

You can change the termination number for a toll-free number for any routing plan in Control Center. The changes take effect in a few minutes.

You can use the day-of-year feature in Control Center to redirect your toll-free call traffic on holidays that are significant to your business.

Using Control Center, you can route calls so that unanswered calls at one location can be sent to another location. This is set up with the default feature settings or custom-timing criteria.

You can use geographical routing in Control Center to automatically redirect your inbound toll-free calls based on where the caller is dialing from.

You can add a trunk group to a route plan for a SIP Trunk service using Control Center. Typically, you add a trunk group to provide a failover option (for route plans with a sequential hunt) or to balance call volume between two or more trunk groups (for route plans with a percent allocation hunt).

You can change the termination number(s) for any toll-free routing plan in Control Center. The changes take effect in only a few minutes.

Once you create a route plan for a Lumen SIP trunk service, you can assign it to phone numbers on the service using Control Center.

You can change the holiday or select a different DED/SWI termination number for your existing day-of-year routing plan using Control Center.

You can update your outbound traffic by changing how your configuration and equipment points to our trunks using Control Center. A route plan consists of one or more trunks and it controls how we deliver calls to those trunks (known as inbound traffic).

You can change the percentage of calls that are being routed to different locations for a Lumen toll-free number using Control Center.

Using Control Center, you can update the percent allocation for trunk groups on a percent allocation route plan for a Lumen SIP trunk service.

You can change the termination number, NPA/NXX, state, or LATA for the geographic plans you've created using Control Center.

You can update the terminating number(s) for any call routing plan in Control Center. Your changes will be activated within minutes.

You can quickly move traffic from one location to another by bulk editing your toll-free numbers using Control Center.

You can change the start and stop days, the termination number, or time zone for all of your existing call routing plans using Control Center.