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You can change the holiday or select a different DED/SWI termination number for your existing day-of-year routing plan using Control Center.

You can update your outbound traffic by changing how your configuration and equipment points to our trunks using Control Center. A route plan consists of one or more trunks and it controls how we deliver calls to those trunks (known as inbound traffic).

You can change the percentage of calls that are being routed to different locations for a Lumen toll-free number using Control Center.

Using Control Center, you can update the percent allocation for trunk groups on a percent allocation route plan for a Lumen SIP trunk service.

You can change the termination number, NPA/NXX, state, or LATA for the geographic plans you've created using Control Center.

You can update the terminating number(s) for any call routing plan in Control Center. Your changes will be activated within minutes.

You can quickly move traffic from one location to another by bulk editing your toll-free numbers using Control Center.

You can change the start and stop days, the termination number, or time zone for all of your existing call routing plans using Control Center.

You can use the toll-free call plan template to modify the rules and/or features of a call plan for 1 to 1,000 switched or dedicated toll free numbers; submit your request directly in Control Center.

Using Control Center, you can update the hunt sequence for trunk groups on a sequential route plan for a Lumen SIP trunk service.

You can change the start, stop, and termination number of the time-of-day plans you've created using Control Center.

You can use the time-of-day feature in Control Center to schedule exactly when your calls should start and stop being transferred to a particular location.

You can use the percentage-allocation routing feature in Control Center to automatically redirect a certain amount of your inbound toll-free calls to different locations.

You can manage your outbound traffic and delete route plans for one or more of your enterprise trunks on your Lumen SIP Trunk service in Control Center.

You can create new route plans and add descriptions for your SIP trunk service using Control Center.

You can ensure callers terminate with a DID/ANI ring-to number and have the opportunity to speak with someone with the direct-trunk-overflow feature in Control Center.

If you no longer need a trunk group on a route plan for a SIP trunk service, you can remove the trunk group using Control Center.

Use the toll-free view and modify a call plan tool to make changes to your switched and Lumen Dedicated 8XX numbers in near real time using Control Center.

You can change from a dedicated termination number to a switched termination number for any toll-free routing plan in Control Center. The change takes effect in a few minutes.

You can add a trunk group to a route plan for a SIP Trunk service using Control Center. Typically, you add a trunk group to provide a failover option (for route plans with a sequential hunt) or to balance call volume between two or more trunk groups (for route plans with a percent allocation hunt).