Lumen help
You can change the termination number, NPA/NXX, state, or LATA for the geographic plans you've created using Control Center.
You can change the holiday or select a different DED/SWI termination number for your existing day-of-year routing plan using Control Center.
If you no longer need a trunk group on a route plan for a SIP trunk service, you can remove the trunk group using Control Center.
You can change the start and stop days, the termination number, or time zone for all of your existing call routing plans using Control Center.
Using Control Center, you can update the percent allocation for trunk groups on a percent allocation route plan for a Lumen SIP trunk service.
You can update the terminating number(s) for any call routing plan in Control Center. Your changes will be activated within minutes.
You can use the toll-free call plan template to modify the rules and/or features of a call plan for 1 to 1,000 switched or dedicated toll free numbers; submit your request directly in Control Center.
You can change the start, stop, and termination number of the time-of-day plans you've created using Control Center.
You can change the percentage of calls that are being routed to different locations for a Lumen toll-free number using Control Center.
You can ensure callers terminate with a DID/ANI ring-to number and have the opportunity to speak with someone with the direct-trunk-overflow feature in Control Center.
You can quickly move traffic from one location to another by bulk editing your toll-free numbers using Control Center.
Use the toll-free view and modify a call plan tool to make changes to your switched and Lumen Dedicated 8XX numbers in near real time using Control Center.
Using the 1+ Switched and Toll Free page in Control Center, you can place a bulk order to create multiple simple route plans at once using a spreadsheet.
Using the 1+ Switched and Toll Free page in Control Center, you can place an order for a simple toll-free route plan.
You can update your outbound traffic by changing how your configuration and equipment points to our trunks using Control Center. A route plan consists of one or more trunks and it controls how we deliver calls to those trunks (known as inbound traffic).
Using Control Center, you can update the hunt sequence for trunk groups on a sequential route plan for a Lumen SIP trunk service.
Once you create a route plan for a Lumen SIP trunk service, you can assign it to phone numbers on the service using Control Center.
You can add a trunk group to a route plan for a SIP Trunk service using Control Center. Typically, you add a trunk group to provide a failover option (for route plans with a sequential hunt) or to balance call volume between two or more trunk groups (for route plans with a percent allocation hunt).
Using Control Center, you can route calls so that unanswered calls at one location can be sent to another location. This is set up with the default feature settings or custom-timing criteria.
You can terminate callers with a DID/ANI ring-to number, so they can talk to someone, rather than get a busy signal or be sent to voicemail. Use Control Center to add direct truck overflow to a toll-free routing plan.