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If you no longer need Lumen to work on a support ticket (or your issue has been resolved), you can close the ticket in Media portal.

You can update an open Media portal support ticket to change your contact information, add notes for Lumen, or to upload an attachment to help us work on your ticket.

You can view the status of open and recently closed support tickets for your CDN and Vyvx services in Media portal.

If you need to request a change to your CDN or Vyvx service or report a problem with your service, you can open a support ticket in Media portal.

Using Control Center, you can submit configuration change requests for DNS changes, such as adding/removing/changing domains or zone records for both forward and reverse DNS, as well as requesting reverse delegation.

You can submit a colocation request using Control Center to ask for a Lumen field technician to work on your behalf at a data center; we may charge you for dispatching a technician.

You can't update or cancel a field tech request in Control Center. If you need to update or cancel a field tech request, call us at 877-453-8353 or 720-888-0024 immediately.

You can cancel a portal support ticket in Control Center if you no longer need it.

Lumen proactively creates potential tickets when we find possible issues with your service. You can convert a potential ticket into a repair ticket using Control Center or you can dismiss the potential ticket if you don't need our help.

If you purchased a colocation service from Lumen, you can use Control Center to request a report to keep track of information for the badge holders in your organization.

You can submit a ticket in Control Center to request assistance with using the portal or to report a problem.

You can use Control Center to request a reason for outage (RFO) report on a closed security repair ticket for an outage caused by Lumen to get more information on the root cause of an outage.

You can submit configuration change requests for Lumen IQ Networking and DIA services in Control Center. We complete most configuration requests in 24-48 hours.

If you no longer are having trouble with your service, you can cancel an open repair ticket in Control Center.

If we've resolved your issue or you're no longer having trouble with your Lumen security service, you can use Control Center close a security repair ticket.

If you purchased a colocation service from Lumen, you can request and manage data center badge access using Control Center.

If you're experiencing service problems, you can create a repair ticket online using Control Center. A representative will be assigned to your ticket within one to four hours.

You can request a reason for outage (RFO) report on a closed repair ticket for an outage caused by Lumen.

If you have a repair ticket open and you need Lumen to resolve it urgently, you can escalate the ticket in Control Center.

Using Control Center, you can check the status of scheduled maintenance, ask questions about the event, or request that the event be rescheduled by submitting an inquiry ticket.