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Using Control Center, you can submit configuration change requests for DNS changes, such as adding/removing/changing domains or zone records for both forward and reverse DNS, as well as requesting reverse delegation.

If we've resolved your issue or you're no longer having trouble with your Lumen security service, you can use Control Center close a security trouble ticket.

Lumen creates a potential repair ticket when we detect a problem with your router. In Control Center, potential repair tickets are marked with a yellow flag in your list of tickets. By reviewing the details for the potential repair ticket, you can decide whether to dismiss the potential ticket or convert it to a repair ticket.

You can cancel a portal support ticket in Control Center if you no longer need it.

You can request an update on a portal support ticket in Control Center.

You can request a reason for outage (RFO) report on a closed repair ticket for an outage caused by Lumen.

Using Control Center, you can check the status of configuration requests you've submitted for Lumen IQ Networking or DIA services, such as DNIS, IP addressing, routing, QoS, and firewall.

After you create a security trouble ticket, you can add notes and update contact information in Control Center without having to cancel the ticket and resubmit it.

You can submit a configuration change request for additional IP addresses for Lumen IQ® Networking products in Control Center.

You can view details of a portal support ticket in Control Center after you create it.

Lumen proactively creates potential tickets when we find possible issues with your service. You can convert a potential ticket into a repair ticket using Control Center or you can dismiss the potential ticket if you don't need our help.

You can submit configuration change requests for Lumen IQ Networking and DIA services in Control Center. We complete most configuration requests in 24-48 hours.

If you no longer need Lumen to work on a support ticket (or your issue has been resolved), you can close the ticket in Media portal.

If you need to request a change to your CDN or Vyvx service or report a problem with your service, you can open a support ticket in Media portal.

You can update an open Media portal support ticket to change your contact information, add notes for Lumen, or to upload an attachment to help us work on your ticket.

You can view the status of open and recently closed support tickets for your CDN and Vyvx services in Media portal.

Use Media portal to create and manage support tickets for your CDN and Vyvx services. With a support ticket, you can request changes to your services or report problems with your service.

In Control Center, you can track the status for portal support tickets created by your organization.

You can submit a ticket in Control Center to request assistance with using the portal or to report a problem.

You can create a support ticket for a Lumen Dynamic Connections (Ethernet) connection if you need to troubleshoot an issue such as a failed connection, existing connection not working, or trouble disconnecting a connection.