Using Control Center, you can submit configuration change requests for DNS changes, such as adding/removing/changing domains or zone records for both forward and reverse DNS, as well as requesting reverse delegation.
Lumen creates a potential repair ticket when we detect a problem with your router. In Control Center, potential repair tickets are marked with a yellow flag in your list of tickets. By reviewing the details for the potential repair ticket, you can decide whether to dismiss the potential ticket or convert it to a repair ticket.
Lumen proactively creates potential tickets when we find possible issues with your service. You can convert a potential ticket into a repair ticket using Control Center or you can dismiss the potential ticket if you don't need our help.
You can create a support ticket for a Lumen Dynamic Connections (Ethernet) connection if you need to troubleshoot an issue such as a failed connection, existing connection not working, or trouble disconnecting a connection.