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Lumen proactively creates potential tickets when we find possible issues with your service. You can convert a potential ticket into a repair ticket using Control Center or you can dismiss the potential ticket if you don't need our help.

Using Control Center, you can check the status of configuration requests you've submitted for Lumen IQ Networking or DIA services, such as DNIS, IP addressing, routing, QoS, and firewall.

You can submit configuration change requests for Lumen IQ Networking and DIA services in Control Center. We complete most configuration requests in 24-48 hours.

If you no longer need Lumen to work on a support ticket (or your issue has been resolved), you can close the ticket in Media portal.

You can update an open Media portal support ticket to change your contact information, add notes for Lumen, or to upload an attachment to help us work on your ticket.

You can view the status of open and recently closed support tickets for your CDN and Vyvx services in Media portal.

Use Media portal to create and manage support tickets for your CDN and Vyvx services. With a support ticket, you can request changes to your services or report problems with your service.

If we've resolved your issue or you're no longer having trouble with your Lumen security service, you can use Control Center close a security trouble ticket.

After you create a security trouble ticket, you can add notes and update contact information in Control Center without having to cancel the ticket and resubmit it.

You can sort, filter, search, your repair tickets in Control Center...which is helpful, especially If you're tracking a large number of tickets.

Lumen creates a potential repair ticket alert when we detect a problem with your router. If you don't need to create a repair ticket from the alert you can dismiss it in Control Center.

Use Control Center to create and manage LNP tickets to communicate with the Lumen Local Number Portability team. For example, you can dispute a jeopardy, report a service outage, or request a project port.

After you create an LNP ticket, you can edit the contact information, add notes to communicate with Lumen, or add attachments to update the ticket in Control Center without having to close it and create a new ticket.

You can follow up on an email notification you received from Lumen about a repair or billing ticket. You can get information about the ticket in Control Center to find out what to do next.

You can sort, filter, and search security trouble tickets. in Control Center...which is helpful, especially If you're tracking a large number of tickets.

You can use Control Center to request a reason for outage (RFO) report on a closed security trouble ticket for an outage caused by Lumen to get more information on the root cause of an outage.

In Control Center, you can view a list of the repair contacts for your organization to review which ones are assigned and make any adjustments needed (such as adding, updating, or deleting repair contacts) as roles and business requirements change.

In Control Center, you can see all the tickets you've created during the last 90 days, as well as any tickets Lumen has created on your behalf.

Using Control Center, you can view the status of security trouble tickets open for your organization.

You can request an update on a portal support ticket in Control Center.