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If we've resolved your issue or you're no longer having trouble with your Lumen security service, you can use Control Center close a security trouble ticket.

You can request a reason for outage (RFO) report on a closed repair ticket for an outage caused by Lumen.

Using Control Center, you can check the status of configuration requests you've submitted for Lumen IQ Networking or DIA services, such as DNIS, IP addressing, routing, QoS, and firewall.

After you create a security trouble ticket, you can add notes and update contact information in Control Center without having to cancel the ticket and resubmit it.

Using Control Center, you can submit configuration change requests for DNS changes, such as adding/removing/changing domains or zone records for both forward and reverse DNS, as well as requesting reverse delegation.

Lumen proactively creates potential tickets when we find possible issues with your service. You can convert a potential ticket into a repair ticket using Control Center or you can dismiss the potential ticket if you don't need our help.

You can submit configuration change requests for Lumen IQ Networking and DIA services in Control Center. We complete most configuration requests in 24-48 hours.

You can submit a configuration change request for additional IP addresses for Lumen IQ® Networking products in Control Center.

If you no longer need Lumen to work on a support ticket (or your issue has been resolved), you can close the ticket in Media portal.

If you need to request a change to your CDN or Vyvx service or report a problem with your service, you can open a support ticket in Media portal.

You can update an open Media portal support ticket to change your contact information, add notes for Lumen, or to upload an attachment to help us work on your ticket.

You can view the status of open and recently closed support tickets for your CDN and Vyvx services in Media portal.

Use Media portal to create and manage support tickets for your CDN and Vyvx services. With a support ticket, you can request changes to your services or report problems with your service.

Using Control Center, you can ask Lumen to close an active billing request if you are able to resolve your billing issue on your own.

You can change your billing address online for your Lumen local or long distance services using Control Center. Your change will be effective immediately. To change the billing address for other types of services, you submit a billing request.

You can sort, filter, search, your repair tickets in Control Center...which is helpful, especially If you're tracking a large number of tickets.

Lumen creates a potential repair ticket alert when we detect a problem with your router. If you don't need to create a repair ticket from the alert you can dismiss it in Control Center.

If you have trouble with a Dynamic Connections (IP VPN) connection, you can use Control Center to create a repair ticket to have Lumen research the issue.

Use Control Center to create and manage LNP tickets to communicate with the Lumen Local Number Portability team. For example, you can dispute a jeopardy, report a service outage, or request a project port.

After you create an LNP ticket, you can edit the contact information, add notes to communicate with Lumen, or add attachments to update the ticket in Control Center without having to close it and create a new ticket.