If you no longer need Lumen to work on a support ticket (or your issue has been resolved), you can close the ticket in Media portal.
You can update an open Media portal support ticket to change your contact information, add notes for Lumen, or to upload an attachment to help us work on your ticket.
You can view the status of open and recently closed support tickets for your CDN and Vyvx services in Media portal.
If you need to request a change to your CDN or Vyvx service or report a problem with your service, you can open a support ticket in Media portal.
You can submit a billing request in Control Center to change your billing address, dispute a charge, clarify a charge, or request a refund from Lumen.
You can update information in open billing requests in Control Center: add notes, attach files to help Lumen process your request, list invoices, and update contact information.
You can change your billing address online for your Lumen local or long distance services using Control Center. Your change will be effective immediately. To change the billing address for other types of services, you submit a billing request.
Using Control Center, you can ask Lumen to close an active billing request if you are able to resolve your billing issue on your own or no longer need our help.
Depending on the type of account and permissions you have, you can see a list of the billing tickets submitted for your organization and check their status in Control Center.
After you create an LNP ticket, you can edit the contact information, add notes to communicate with Lumen, or add attachments to update the ticket in Control Center without having to close it and create a new ticket.
Using Control Center, you can view all tickets for local number portability (LNP) open for your organization—with a status for each ticket.
Learn how to sort, filter, search for LNP tickets and customize your view so you can track a large number of local number portability tickets more simply.
If you no longer need an LNP ticket opened for your organization, you can close the ticket using Control Center.
Use Control Center to create and manage LNP tickets to communicate with the Lumen Local Number Portability team. For example, you can dispute a jeopardy, report a service outage, or request a project port.
After you create a repair ticket, you can add work log notes and update contact information in Control Center without having to cancel the ticket and resubmit it.
You can cancel a portal support ticket in Control Center if you no longer need it.
In Control Center, you can track the status for portal support tickets created by your organization.
You can view details of a portal support ticket in Control Center after you create it.
After you create a security repair ticket, you can add notes and update contact information in Control Center without having to cancel the ticket and resubmit it.
Lumen creates a potential repair ticket when we detect a problem with your router. In Control Center, potential repair tickets are marked with a yellow flag in your list of tickets. By reviewing the details for the potential repair ticket, you can decide whether to dismiss the potential ticket or convert it to a repair ticket.