You can create a support ticket for a Lumen Dynamic Connections (Ethernet) connection if you need to troubleshoot an issue such as a failed connection, existing connection not working, or trouble disconnecting a connection.
You can change your billing address online for your Lumen local or long distance services using Control Center. Your change will be effective immediately. To change the billing address for other types of services, you submit a billing request.
Using Control Center, you can submit configuration change requests for DNS changes, such as adding/removing/changing domains or zone records for both forward and reverse DNS, as well as requesting reverse delegation.
Lumen proactively creates potential tickets when we find possible issues with your service. You can convert a potential ticket into a repair ticket using Control Center or you can dismiss the potential ticket if you don't need our help.
In Control Center, you can assign repair contacts to receive notification emails for repair tickets; designate a default repair contact for all updates or assign contacts to be notified for specific services or locations.