Lumen help
Manage Lumen VoIP Enhanced Local service and Lumen Local Inbound service using Control Center: submit individual or bulk orders, manage in-flight orders, manage porting, and more.
Use Control Center to create and manage LNP tickets to communicate with the Lumen Local Number Portability team. For example, you can dispute a jeopardy, report a service outage, or request a project port.
If you no longer need an LNP ticket opened for your organization, you can close the ticket using Control Center.
Use Media portal to create and manage support tickets for your CDN and Vyvx services. With a support ticket, you can request changes to your services or report problems with your service.
If you no longer need Lumen to work on a support ticket (or your issue has been resolved), you can close the ticket in Media portal.
If you need to request a change to your CDN or Vyvx service or report a problem with your service, you can open a support ticket in Media portal.
You can update an open Media portal support ticket to change your contact information, add notes for Lumen, or to upload an attachment to help us work on your ticket.
You can view the status of open and recently closed support tickets for your CDN and Vyvx services in Media portal.
You can update information in open billing requests in Control Center: add notes, attach files to help Lumen process your request, list invoices, and update contact information.
You can change your billing address online for your Lumen local or long distance services using Control Center. Your change will be effective immediately. To change the billing address for other types of services, you submit a billing request.
Using Control Center, you can ask Lumen to close an active billing request if you are able to resolve your billing issue on your own or no longer need our help.
You can submit a billing request in Control Center to change your billing address, dispute a charge, clarify a charge, or request a refund from Lumen.
Depending on the type of account and permissions you have, you can see a list of the billing tickets submitted for your organization and check their status in Control Center.
Using Control Center, you can submit configuration change requests for DNS changes, such as adding/removing/changing domains or zone records for both forward and reverse DNS, as well as requesting reverse delegation.
You can request a reason for outage (RFO) report on a closed repair ticket for an outage caused by Lumen.
You can submit a ticket in Control Center to request assistance with using the portal or to report a problem.
You can use Control Center to request a reason for outage (RFO) report on a closed security repair ticket for an outage caused by Lumen to get more information on the root cause of an outage.
You can submit configuration change requests for Lumen IQ Networking and DIA services in Control Center. We complete most configuration requests in 24-48 hours.
You can submit a billable field tech ticket using Control Center to ask for a Lumen field technician to work on your behalf at a data center; we may charge you for dispatching a technician.
If we've resolved your issue or you're no longer having trouble with your Lumen security service, you can use Control Center close a security repair ticket.