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If you no longer need Lumen to work on a support ticket (or your issue has been resolved), you can close the ticket in Media portal.

You can update an open Media portal support ticket to change your contact information, add notes for Lumen, or to upload an attachment to help us work on your ticket.

You can view the status of open and recently closed support tickets for your CDN and Vyvx services in Media portal.

Use Media portal to create and manage support tickets for your CDN and Vyvx services. With a support ticket, you can request changes to your services or report problems with your service.

If you need to request a change to your CDN or Vyvx service or report a problem with your service, you can open a support ticket in Media portal.

You can submit a billing request in Control Center to change your billing address, dispute a charge, clarify a charge, or request a refund from Lumen.

You can change your billing address online for your Lumen local or long distance services using Control Center. Your change will be effective immediately. To change the billing address for other types of services, you submit a billing request.

Using Control Center, you can ask Lumen to close an active billing request if you are able to resolve your billing issue on your own or no longer need our help.

You can update information in open billing requests in Control Center: add notes, attach files to help Lumen process your request, list invoices, and update contact information.

In Control Center, you can delete assigned repair contacts from your list as roles and business requirements change in your organization.

If you have a repair ticket open and you need Lumen to resolve it urgently, you can escalate the ticket in Control Center.

Using Control Center, you can check the status of scheduled maintenance, ask questions about the event, or request that the event be rescheduled by submitting an inquiry ticket.

You can sort, filter, search, your repair tickets in Control Center...which is helpful, especially If you're tracking a large number of tickets.

Lumen creates a potential repair ticket alert when we detect a problem with your router. If you don't need to create a repair ticket from the alert you can dismiss it in Control Center.

You can submit a configuration change request for additional IP addresses for Lumen IQ® Networking products in Control Center.

If you purchased a colocation service from Lumen, you can use Control Center to request a report to review who is accessing your data center and when they are accessing it.

You can request an update on a portal support ticket in Control Center.

After you create a security repair ticket, you can add notes and update contact information in Control Center without having to cancel the ticket and resubmit it.

Lumen creates a potential repair ticket when we detect a problem with your router. In Control Center, potential repair tickets are marked with a yellow flag in your list of tickets. By reviewing the details for the potential repair ticket, you can decide whether to dismiss the potential ticket or convert it to a repair ticket.

You can edit information for an individual on your list of colleagues who are assigned to be repair contacts in Control Center.