You can change your billing address online for your Lumen Local or Long Distance services using Control Center. Your change will be effective immediately. To change the billing address for other types of services, you submit a billing ticket.
Using Control Center, you can submit configuration change requests for DNS changes, such as adding/removing/changing domains or zone records for both forward and reverse DNS, as well as requesting reverse delegation.
Lumen creates a potential repair ticket when we detect a problem with your router. In Control Center, potential repair tickets are marked with a yellow flag in your list of tickets. By reviewing the details for the potential repair ticket, you can decide whether to dismiss the potential ticket or convert it to a repair ticket.
Lumen proactively creates potential tickets when we find possible issues with your service. You can convert a potential ticket into a repair ticket using Control Center or you can dismiss the potential ticket if you don't need our help.