Lumen proactively creates potential tickets when we find possible issues with your service. You can convert a potential ticket into a repair ticket using Control Center or you can dismiss the potential ticket if you don't need our help.
Use Control Center to create and manage LNP tickets to communicate with the Lumen Local Number Portability team. For example, you can dispute a jeopardy, report a service outage, or request a project port.
After you create an LNP ticket, you can edit the contact information, add notes to communicate with Lumen, or add attachments to update the ticket in Control Center without having to close it and create a new ticket.
In Control Center, you can view a list of the repair contacts for your organization to review which ones are assigned and make any adjustments needed (such as adding, updating, or deleting repair contacts) as roles and business requirements change.