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You can submit a billing request in Control Center to change your billing address, dispute a charge, clarify a charge, or request a refund.

You can change your billing address, dispute, a charge, clarify a charge, or request a refund, when you submit a ticket online using Control Center.

If you have the right permissions, you can edit an active billing request in Control Center: add notes, attach files, list invoices, and update contact information.

You can change your billing address online for your Lumen Local or Long Distance services using Control Center. Your change will be effective immediately. To change the billing address for other types of services, you submit a billing ticket.

Using Control Center, you can ask Lumen to close an active billing request if you are able to resolve your billing issue on your own.

You can see a list of the billing tickets you've submitted online using Control Center, check their status, and get the name and email address of the Lumen representative assigned to them.

Depending on the type of account and permissions you have, you can see a list of the billing tickets submitted for your organization and check their status in Control Center.

If you need to change your billing address, you can change it by submitting a billing request in Control Center.

If you have trouble with a Dynamic Connections (IP VPN) connection, you can use Control Center to create a repair ticket to have Lumen research the issue.

Using Control Center, you can submit configuration change requests for DNS changes, such as adding/removing/changing domains or zone records for both forward and reverse DNS, as well as requesting reverse delegation.

After you create a repair ticket, you can add work log notes and update contact information in Control Center without having to cancel the ticket and resubmit it.

Lumen creates a potential repair ticket when we detect a problem with your router. In Control Center, potential repair tickets are marked with a yellow flag in your list of tickets. By reviewing the details for the potential repair ticket, you can decide whether to dismiss the potential ticket or convert it to a repair ticket.

You can cancel a portal support ticket in Control Center if you no longer need it.

You can request an update on a portal support ticket in Control Center.

Lumen proactively creates potential tickets when we find possible issues with your service. You can convert a potential ticket into a repair ticket using Control Center or you can dismiss the potential ticket if you don't need our help.

If you purchased a colocation service from Lumen, you can use Control Center to request a report to keep track of information for the badge holders in your organization.

If you have a repair ticket open and you need Lumen to resolve it urgently, you can escalate the ticket in Control Center.

You can request a reason for outage (RFO) report on a closed repair ticket for an outage caused by Lumen.

You can follow up on an email notification you received from Lumen about a repair or billing ticket. You can get information about the ticket in Control Center to find out what to do next.

Using Control Center, you can check the status of configuration requests you've submitted for Lumen IQ Networking or DIA services, such as DNIS, IP addressing, routing, QoS, and firewall.