You can change your billing address online for your Lumen local or long distance services using Control Center. Your change will be effective immediately. To change the billing address for other types of services, you submit a billing request.
After you create an LNP ticket, you can edit the contact information, add notes to communicate with Lumen, or add attachments to update the ticket in Control Center without having to close it and create a new ticket.
Use Control Center to create and manage LNP tickets to communicate with the Lumen Local Number Portability team. For example, you can dispute a jeopardy, report a service outage, or request a project port.
Lumen creates a potential repair ticket when we detect a problem with your router. In Control Center, potential repair tickets are marked with a yellow flag in your list of tickets. By reviewing the details for the potential repair ticket, you can decide whether to dismiss the potential ticket or convert it to a repair ticket.