Using Control Center, you can request many different types of reports for your Lumen Wholesale toll-free service. In addition to the variety of reports listed above, Control Center lists the reports you requested. You can also schedule reports to run on a regular basis.
In Control Center, you can use a trunk utilization report to get data and statistics for your Lumen toll-free numbers in near real time. Call record use data is broken out by daily, hourly, monthly, weekly, and busy hour.
Using Control Center, you can view a concurrent call path report for a Lumen Voice Complete trunk group. The report tells you how many concurrent call paths you can have and the pool utilization for the date range you select.
Using Control Center, you can download a coverage report for Lumen Voice Complete. The coverage report lists where Voice Complete service is available—which will help you submit orders to add service at additional locations.
Use the call success rate report to view a month-to-date view of the inbound and outbound calls for your Lumen Voice Complete service, along with the percentage of successful calls and the average call-handling time (ACHT) for each call. You can download the call success rate report (including all customer numbers within the date range) from Control Center.
Using Control Center, you can view a utilization report for trunk groups for Lumen Voice Complete. The report lists each of your Voice Complete trunks along with traffic utilization data. Select trunk groups (up to 3 at a time) to show a graph of the utilization over time.
Using Control Center, you can download call detail records to view a daily account of calls that have completed on your Lumen Voice Complete service. Control Center stores a downloadable (compressed due to large file size) file for each billing account on each day. Once you download the file, use our template to help parse the data.