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Using Control Center, you can request many different types of reports for your Lumen Wholesale toll-free service. In addition to the variety of reports listed above, Control Center lists the reports you requested. You can also schedule reports to run on a regular basis.

In Control Center, you can use a trunk utilization report to get data and statistics for your Lumen toll-free numbers in near real time. Call record use data is broken out by daily, hourly, monthly, weekly, and busy hour.

You can run service reports for your Lumen 8XX, ANI, and Calling Card services; Control Center offers a variety of reports.

Using Control Center, you can view and download call detail records (CDRs) for your Lumen services.

You can see a list of phone number associated with a Lumen Voice Complete service by viewing a number inventory report in Control Center.

Using Control Center, you can view a concurrent call path report for a Lumen Voice Complete trunk group. The report tells you how many concurrent call paths you can have and the pool utilization for the date range you select.

Using Control Center, you can download a coverage report for Lumen Voice Complete. The coverage report lists where Voice Complete service is available—which will help you submit orders to add service at additional locations.

Using Control Center, you can access call volume for a Lumen Voice Complete service by viewing a busy-hour report. Report times are shown in GMT.

Use the call success rate report to view a month-to-date view of the inbound and outbound calls for your Lumen Voice Complete service, along with the percentage of successful calls and the average call-handling time (ACHT) for each call. You can download the call success rate report (including all customer numbers within the date range) from Control Center.

Using Control Center, you can view a utilization report for trunk groups for Lumen Voice Complete. The report lists each of your Voice Complete trunks along with traffic utilization data. Select trunk groups (up to 3 at a time) to show a graph of the utilization over time.

Using Control Center, you can download call detail records to view a daily account of calls that have completed on your Lumen Voice Complete service. Control Center stores a downloadable (compressed due to large file size) file for each billing account on each day. Once you download the file, use our template to help parse the data.

You can allocate a service across multiple nodes in a Usage Analyst hierarchy; this helps you more accurately assess usage when multiple departments share a service..

You can edit the description of a node using the Tree Builder tool in Usage Analyst. You need the correct permissions to edit node descriptions.

You can easily remove a filter you set up in Usage Analyst to create a time period for segmenting call flow.

You can view your ordered billing reports that are not yet complete in Usage Analyst.

You can move an account to a different level of a hierarchy in Usage Analyst when your organization's structure or your reporting needs change.

You can easily change a filter you added to create a time period to segment call flow data in Usage Analyst. (You can only edit the time period if you created it.)

You can edit an existing use data filter in Usage Analyst when your search parameters or reporting objectives change.

As an administrator or a user with the correct permissions, you can change which hierarchy is active in Usage Analyst; the active hierarchy determines the structure for use reports.

You can use a filter to check for incomplete call traffic in Usage Analyst.