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You can use Usage Analyst (accessed from Control Center) to review and evaluate telecom use patterns and trends across your organization; generate standard or custom summary and detail reports and organize report data to reflect your organization's structure.

Using Control Center, you can request many different types of reports for your Lumen Wholesale toll-free service. In addition to the variety of reports listed above, Control Center lists the reports you requested. You can also schedule reports to run on a regular basis.

In Control Center, you can use a trunk utilization report to get data and statistics for your Lumen toll-free numbers in near real time. Call record use data is broken out by daily, hourly, monthly, weekly, and busy hour.

Using Control Center, you can download a coverage report for Lumen Voice Complete. The coverage report lists where Voice Complete service is available—which will help you submit orders to add service at additional locations.

You can run service reports for your Lumen 8XX, ANI, and Calling Card services; Control Center offers a variety of reports.

Using Control Center, you can view a utilization report for trunk groups for Lumen Voice Complete. The report lists each of your Voice Complete trunks along with traffic utilization data. Select trunk groups (up to 3 at a time) to show a graph of the utilization over time.

Using Control Center, you can access call volume for a Lumen Voice Complete service by viewing a busy-hour report. Report times are shown in GMT.

You can easily remove a filter you set up in Usage Analyst to create a time period for segmenting call flow.

You can easily change a filter you added to create a time period to segment call flow data in Usage Analyst. (You can only edit the time period if you created it.)

You can edit an existing use data filter in Usage Analyst when your search parameters or reporting objectives change.

You can create time periods in Usage Analyst to segment call flow based on the time of day calls are coming in.

As an administrator or a user with the correct permissions, you can change which hierarchy is active in Usage Analyst; the active hierarchy determines the structure for use reports.

You can edit the name you gave an account when you assigned it to a hierarchy or node in Usage Analyst.

You can use a filter to check for incomplete call traffic in Usage Analyst.

You can create an 800 summary report in Usage Analyst to examine high-level use trends.

You can edit an ordered use report that is not yet complete in Usage Analyst.

You can apply filters to your use data in Usage Analyst to help narrow the scope of your reports.

You set up hierarchies in Usage Analyst to reflect your organization’s structure, in order to track telecom use across departments.

You can delete a pending report order in Usage Analyst if you no longer need that report.

Using the Tree Builder tool, you can add nodes to a hierarchy in Usage Analyst to help you create reports that represent your organization’s structure.