Lumen help
In Control Center, you can store information you need to manage your Lumen services so that members of your organization can access them from a central location. When you upload a document, you can specify whether everyone in your organization can view the document or whether only users you specify can view the document.
After creating a notification setting for a user in Control Center, you can edit it to change contact information, delivery method, or to activate/disable the setting.
If you no longer need a notification setting for alerting a user about Lumen billing, repair ticket, or scheduled maintenance changes, you can delete it from Control Center.
Control Center gives you access to the mobility users and their pre-shared passwords for your Lumen Secure Access services.
As a system administrator, you can deactivate users if they no longer need Control Center access (but may in the future). After six months of inactivity, Control Center automatically deactivates a user. You can reactivate users so they can sign in again.
After adding a Radius user, you can edit the user information to change the user's password, name, or employee ID or to lock (disable) or unlock (enable) their access.
Using Control Center, you can view circuits and pre-shared passwords for sites on a Lumen Secure Access service.
If you no longer need a document stored in Control Center, you can delete it. You also delete a document if you need to replace an outdated copy or adjust who can access the document. Once you've deleted the old document, you can upload a new copy and specify who can access it.
If a Control Center user no longer needs access to manage Lumen services, you can delete their user profile.
When Control Center users in your organization forget their password, you can reset it for them so they don't need to contact Lumen for help.
In Control Center, you can use My Downloads and My Uploads to send files to and receive files from Lumen.
If a user no longer needs access to manage Lumen Secure Access Mobility and Lumen Managed Network Services CLI (command-line interface), you can delete their user information from Control Center.
If you're a Control Center system administrator, you can add or delete permissions for users in your organization. Permissions are granted based on a user's role.
Using Control Center, you can view a list of Radius users for your organization. Radius users have access to manage Lumen Secure Access Mobility and Lumen Managed Network Services CLI (command-line interface).
As a Control Center system administrator you can update profile information for users in your organization, such as changing their email address or phone number. Users can also make changes to their own profile information.
If you have existing users who need access to more content on Control Center, you can add them to an existing enterprise ID. You can define their permissions to give access to whole sections, specifc tasks, or designate them as system administrators.
As a Control Center system administrator, you can add or remove accounts from users in your organization. Accounts control what products the user can manage (in addition to the permissions you give the user).
You can combine enterprise IDs (so when you sign in to Control Center all of your accounts will be in one location) by contacting your Lumen representative.
You can edit a document stored in Control Center to change the description shown for the document.
In Control Center, you can view a list of users on an enterprise ID, including a status for the user and the date the user last signed in. From the list, you can view details for a user and take actions for the users.