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Get help managing Lumen Edge Gateway: access step-by-step articles, frequently asked questions, support contact, and more

Get help managing Lumen Edge Bare Metal service: access step-by-step articles, frequently asked questions, support contact, and more.

This article outlines the process of creating an Edge user to signing in to the Edge Services portal.

To view and manage your Lumen Edge Computing Solutions, you must first sign in to the Edge Services portal.

You can mute an app monitor for planned maintenance. It removes the app monitor from any open incidents, and it remains muted until turned off.

App Monitors in Lumen Edge Services Portal display a collection of failures or impact events based on a set of checks and groups.

App monitors display a collection of failures or impact events based on a set of checks and groups.

Use Edge Services portal to edit any of your app monitors.

To configure user notifications, an Edge Services portal contact must first be created. Edge Services portal provides examples and information when configuring the contact. Once configured, you can use contacts to build Alert Rules.

Use the Edge Services portal to edit a contact. You can change the name, contact type, email address, and mobile number.

Delete a monitoring contact you created in Edge Services portal.

View Edge Services portal contacts required to configure monitor user notifications.

Use Edge Services portal to delete any of your app monitors.

Mute an incident, which removes the incident from availability calculations.

Select the monitoring incident to make any editing changes.

Use the Edge Services portal to close existing monitoring incident reports.

You can view the details of a monitoring incident, including the incident’s description and resolution.

Edge Services portal enables you to reopen closed monitoring incident reports.

Unmute a muted incident, which puts the incident back into availability calculations.

Use the Monitoring tab in Lumen Edge Services to view and create details for status, logs, apps, checks, groups, incidents, contacts, and alert rules.