Lumen help
Learn how to turn on the Remote Office feature and turn it off when you no longer need to use your mobile phone or a LAN line as your office phone.
If you've turned on the simultaneous ring feature in Business Communicator, you can change which phone numbers will ring and other settings.
Learn how to move calls from your mobile phone to Business Communicator on your computer without interrupting your call.
Learn how to view the profile for a contact using Business Communicator's search feature.
You can create contact groups in Business Communicator; save time calling colleagues you communicate with frequently.
Business Communicator offers Voice/Video or Collaboration versions. Both versions give you voice and video functions; however, Collaboration also gives you IM/chat, presence (live status of you and your colleagues), and My Room features.
Learn how to set your audio and video device preferences in Business Communicator.
If you no longer need other lines ringing at the same time your line rings, you can turn off the simultaneous ring feature in Business Communicator.
You can set your presence status in Business Communicator, so your colleagues can quickly see if you're available, away, busy, or offline; you can also include your location and a personal note that gives people more information about your status.
If you're using Business Communicator Collaboration version on your desktop, learn how to add your conference bridge phone number, moderator PIN, and attendee PIN to your login credentials so that when you're in a group IM/chat or My Room (dedicated group chat room) and want to chat over the phone, you and your attendees can join a conference call together.
Learn how to access voicemail using Business Communicator.
Learn how to add contacts to an active IM/chat conversation using Business Communicator Collaboration version.
Learn how to block calls from anonymous callers using Business Communicator on your desktop or laptop computer.
Learn how to use Business Communicator's Anywhere feature to designate your mobile or a landline phone to make and receive calls, using only one phone number. Use this feature to move calls from Business Communicator to your mobile or a landline and vice versa without interruption.
Learn how to use Business Communicator to transfer a caller.
Learn how to get tooltip notifications from Business Communicator. The tips will help you use the features available to maximize efficiency in using this VoIP add-on service.
Learn how to move a call from Business Communicator on your computer to your mobile phone using the Anywhere feature.
With Business Communicator Collaboration version, you can create a dedicated group chat room to IM/chat with anyone else who has the Collaboration version.
Learn how to access your chat history in Business Communicator. You can review previous conversations from yesterday, last week, last month, or all conversation history.
Learn the different Call Forwarding options available using Business Communicator.