As an agent or supervisor, you can use Contact Center Supervisor Client or Contact Center Agent Client to handle calls and automatic call distribution, and to monitor and report on queue activity.
Access help for your Lumen VoIP services. Get help using the VoIP portal, learn how to install and use your VoIP equipment, and access help for add-on features to help make your VoIP service work harder for your business.
Learn how to access the Contact Center Client for the first time from the VoIP portal.
Learn how to use your speed dial directory to call a contact using Contact Center Client.
You can choose the order in which your calling queue statistics are displayed on your Contact Center Agent Client dashboard to highlight the most important ones.
The auto answer feature in the Contact Center client allows calls to automatically be answered even if you're not there to take the call. We recommend not using the feature.
Learn how to answer calls using the Contact Center Client. You can answer the call in the client, but you'll use your desk phone (handset, speaker phone, or headset) to talk with a contact.
Learn how to change contact information for a record in your Contact Center Client personal directory.
Learn how to change the statistics for the queues you monitor using the Contact Center Agent Client dashboard.
Learn how to use the Contact Center Client's Contacts pane to quickly call a supervisor when there's an escalating problem.
Learn how to make a call from the Contact Center Client. You can place the call in the client, but you'll use your desk phone (handset, speaker phone, or headset) to talk with a contact.
Learn how to add a contact to your speed dial directory in Contact Center Client.
Learn how to add a contact to your personal directory using Contact Center Client.
Learn how to change the wrap-up time setting for Contact Center Client if your organization's administrator gives you access to changing this feature.
Learn how to change a speed dial contact's information from the Contact Center Client's Contacts pane.
Learn how to use the Contact Center Client to change an ACD status for an agent.
Learn how to access and use the Contact Center Supervisor Client dashboard to monitor queues and agents.
Learn how to access the agents directory in the Contact Center Supervisor Client and how to use it to manage agent status and contact an agent.
You can turn on Call Forwarding Always to have all your incoming calls forwarded to a number you specify.
Learn how to set the status of your phone when you disconnect from a queue call using the Contact Center Client.
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