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Learn how to use your speed dial directory to call a contact using Contact Center Client.

Learn how to access and use the Contact Center Supervisor Client dashboard to monitor queues and agents.

The auto answer feature in the Contact Center client allows calls to automatically be answered even if you're not there to take the call. We recommend not using the feature.

Learn how to change the wrap-up time setting for Contact Center Client if your organization's administrator gives you access to changing this feature.

Learn how to use the Contact Center Client to change an ACD status for an agent.

Learn how to use the Contact Center Client's Contacts pane to quickly call a supervisor when there's an escalating problem.

Learn how to access the Contact Center Client for the first time from the VoIP portal.

Learn how to access the agents directory in the Contact Center Supervisor Client and how to use it to manage agent status and contact an agent.

You can turn on Call Forwarding Always to have all your incoming calls forwarded to a number you specify.

Learn how to set the status of your phone when you disconnect from a queue call using the Contact Center Client.

Learn how to set the status of your phone when you sign in to the Contact Center Client.

Learn how to ungroup queued calls by priority using Contact Center Client when you no longer need to view these type of calls.

Learn how to make an agent a member of a queue or how to take away an agent's membership from a queue using the Contact Center Supervisor Client.

Learn how to select queues to view (and not view) in the Queued Calls pane in Contact Center Client.

You can turn Call Waiting on and off using the Contact Center Client if your administrator has set up the feature.

Learn how to select the supervisors in your queues to monitor in Contact Center Client. After you've selected the supervisors you want to monitor, you can easily view their phone status to see if they're available to talk.

Learn how to transfer calls using the Contact Center Client.

Learn about some things you need to set up in the Contact Center Client the first time you sign in.

Learn how to put a contact on hold and resume the call again from the Contact Center Client.

Learn how to search for a contact from the Contact Center Client.