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Learn how to use your speed dial directory to call a contact using Contact Center Client.

Learn how to access and use the Contact Center Supervisor Client dashboard to monitor queues and agents.

You can choose the order in which your calling queue statistics are displayed on your Contact Center Agent Client dashboard to highlight the most important ones.

The auto answer feature in the Contact Center client allows calls to automatically be answered even if you're not there to take the call. We recommend not using the feature.

Learn how to add a contact to your speed dial directory in Contact Center Client.

Learn how to add a contact to your personal directory using Contact Center Client.

Learn how to answer calls using the Contact Center Client. You can answer the call in the client, but you'll use your desk phone (handset, speaker phone, or headset) to talk with a contact.

Learn how to change the wrap-up time setting for Contact Center Client if your organization's administrator gives you access to changing this feature.

Learn how to change contact information for a record in your Contact Center Client personal directory.

Learn how to change a speed dial contact's information from the Contact Center Client's Contacts pane.

Learn how to use the Contact Center Client to change an ACD status for an agent.

Learn how to change the statistics for the queues you monitor using the Contact Center Agent Client dashboard.

Learn how to use the Contact Center Client's Contacts pane to quickly call a supervisor when there's an escalating problem.

Learn how to access the Contact Center Client for the first time from the VoIP portal.

Learn how to make a call from the Contact Center Client. You can place the call in the client, but you'll use your desk phone (handset, speaker phone, or headset) to talk with a contact.

Learn how to put a contact on hold and resume the call again from the Contact Center Client.

Learn how to delete a contact from the speed dial directory.

Learn how to search for a contact from the Contact Center Client.

Learn how to use the Contact Center Client to choose the agents you monitor.

Learn how to delete a contact from your personal directory.