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Creating a system administrator

If you're a Control Center system administrator, you can create additional system administrators. System administrators have access to all your organization's Control Center functionality. They can access all accounts, create new users, change user permissions, and change accounts assigned to users.

There's no limit to the number of system administrators your organization can have. Some organizations make everyone a system administrator; others limit access based on a user's job function. For example, people who work with billing only have access to billing tasks and can't submit repair tickets. 


There are two ways to create a system administrator:

  • Create a new user as a system administrator (if the person doesn't currently have access to Control Center).

  • Change an existing user into a system administrator (if the person already has access to Control Center).

To change a Control Center user into a system administrator:

  1. Click Admin, then click Users.

    Control Center lists the users for your organization. (Users with the blue outline of a person and gear icon next to their names are system administrators.)
Admin > Users
  1. Search for the user by doing one of the following:

    • Scroll through the list of users. Click the blue down arrow at the bottom of the page to expand the list ten users at a time. Click the blue number links (next to Show) to show more users at a time.

    • Type the person's username in the search field. (Control Center filters the user list as you type the username.

  1. When you find the user, click View/Edit Profile.

    Control Center displays profile information for the user.
View User Profile
  1. Click Update Permissions, type your password, then click Go.

    Control Center displays the permissions for the user.
Update Existing User (showing Permissions tab)
  1. Change the Customer System Admin (CSA) toggle to ON.

    Control Center makes the user a system administrator and adds the blue person with gear icon next to their profile in the list of users.