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Re‑enrolling two‑factor authentication for your user profile

If you need to change devices associated with your two-factor authentication or if you experience problems with your authentication app, you can re-enroll two-factor authentication for your user profile. If you're unable to sign in to Control Center to re-enroll your own 2FA, a Control Center system administrator for your organization can re-enroll two-factor authentication for your user profile on your behalf. If you prefer to receive the six-digit code by email, you can change your authentication method or a Control Center system administrator can change it for you.

Note: You can add and re‑enroll two‑factor authentication for your own profile, but you cannot remove 2FA from your own profile. To remove two‑factor authentication from your user profile, contact your Control Center system administrator.

To re-enroll two-factor authentication for your user profile:

  1. In the upper-right corner, click your username, then click My Profile.

    Control Center shows your profile. 
My Profile (with 2FA)
  1. Click RE-ENROLL 2FA.

    Control Center resets the two-factor authentication for your user profile. The next time you sign in to Control Center, you will be prompted to set up your two-factor authentication again.