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Re-enrolling two-factor authentication for your user profile

If you need to change devices associated with your two-factor authentication or if you experience problems with your 2FA, you can re-enroll two-factor authentication for your user profile. If you're unable to sign in to Control Center to re-enroll your own 2FA, a Control Center system administrator for your organization can re-enroll two-factor authentication for your user profile on your behalf.

Note: You can add and re-enroll two-factor authentication for your own profile, but you cannot remove 2FA from your own profile. To remove two-factor authentication from your user profile, contact your Control Center system administrator.

To re-enroll two-factor authentication for your user profile:

  1. In the upper-right corner, click your username, then click My Profile.

    Control Center shows your profile. 
My Profile (with 2FA)
  1. Click RE-ENROLL 2FA.

    Control Center resets the two-factor authentication for your user profile. The next time you sign in to Control Center, you will be prompted to set up your two-factor authentication again.