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Lumen help

Re‑enrolling two‑factor authentication for a user

As a Control Center system administrator, you can re-enroll the two-factor authentication (2FA) for users in your organization. Typically, you re-enroll a user's 2FA if they have trouble authenticating, need to reinstall their authentication app, or if they want to change devices used for authentication. Re-enrolling 2FA means you don't have to remove 2FA and add 2FA again. Users can also add 2FA and re-enroll 2FA for their own user profile. As a system administrator, you can also change the authentication method for the user (authentication app or email) to receive their six-digit code.

 

Two-factor authentication provides and additional layer of protection for Control Center user profiles and is required to view and manage services such as Lumen® Adaptive Network Security, Lumen® Adaptive Threat Intelligence, Lumen® DDoS Hyper®, Lumen® DDoS Mitigation Service, Lumen® Encrypted Wavelength Service, and NG9-1-1.

To re-enroll two-factor authentication for a user:

  1. Click Admin, then click Users.

    Control Center lists the users for your organization. For each user, Control Center shows whether the user is a system administrator, whether the user has two-factor authentication (2FA), the method for receiving the authentication code, when the user last signed in, and whether the user is active.
Users
  1. Search for the user by doing one of the following:

    • Scroll through the list of users. If you have more than 20 users, use the arrows at the bottom of the page to navigate between pages.

    • Start typing part of the user's first name, last name, or username in the Search field. (Control Center filters the user list as you type.)
  1. When you find the user, click the row for the user.

    Control Center shows profile information for the user    . The Two-Factor Authentication field shows the method (Authentication App or Email) currently set for the user.
View User Profile (with 2FA added)
  1. Click AVAILABLE ACTIONS, then click Re-enroll 2FA.

    Control Center re-enrolls the two-factor authentication for the user. The next time the users signs in, Control Center prompts them to set up their two-factor authentication again.