Lumen help

Choosing a Control Center username or password

Control Center usernames

For usernames, these three things are helpful to know:


  • usernames must be at least 8 characters long
  • usernames can contain letters or numbers
  • usernames should not contain special characters like $, !, %, etc. (but @ and . are allowed—to accommodate an email address)

Control Center passwords

  • password must contain an uppercase letter
  • password must contain a lowercase letter
  • password must contain a number
  • password must contain a special character (e.g., $, #, %, &, !, etc.)