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Lumen help

Downgrading Lumen Defender℠ for Internet On‑Demand

Using Control Center, you can downgrade Lumen Defender℠ powered by Black Lotus Labs® on your existing Internet On‑Demand connection. You can monitor threats using Lumen Defender℠.


You can also update the bandwidth for your existing Internet On‑Demand connection. If you no longer need the connection, you can disconnect it.

To downgrade Lumen Defender℠: 

  1. In the Services widget on the homepage, select Internet On-Demand from Find by Product or Service Tool.
  1. Click the   icon in the Actions column next to the connection you want to update, then click Service Details. 

    Control Center shows the Service Details page. 
  1. Click Manage Service. 

    Control Center shows the Manage Service page. 
  1. Select Downgrade Lumen Defender from the action menu. 

    Control Center shows Defender Essentials information.
  1. Click CONTINUE. 
  1. Review the service details and pricing, then click SUBMIT ORDER.