Lumen help

Viewing the status of a DTFO order

To view the status of a DTFO order:

  1. Click Orders, click Order Status, then click Preliminary Order Status.

    Control Center shows all pending orders and orders completed within the past 90 days submitted using Dedicated/Switched batch, DTFO, or OLOF (online order forms). Control Center also lists your view/modify call plan changes.
Preliminary Order Status
  1. In the “Search For…” list, select Ordering Method. The Search field will appear, enter DTFO (case sensitive).  You can use enter key on your keyboard or click the icon to the right of the Search field. This will filter to only display DTFO orders. If you know the saved order ID, you can select Parent Order ID in the "Search For..." list, and retrieve that specific saved DTFO order.
order status preliminary order status search ordering method dtfo

You can also click the Advanced Search button, and apply Advanced Filtering Options.

Preliminary Order Status (showing Advanced Search)

Note: the Customize Columns icon (to the right of the column headers, shown below) will allow you to customize the columns that are displayed, and in what order they display:

  • After clicking the icon, the Customize Column overlay will display.
  • As you select a column under the Available Columns or Current Columns, the arrow between the two fields will change direction, so you can add or remove columns from your view.
  • You can also use the buttons to the right to Move Up or Move Down as needed. Parent Order ID / Batch filename will always be the first column, and it cannot be removed from Current Columns.
  • Click Save button to apply the changes.
  • Click Reset button to restore default view.

Note: Columns will revert to default view after browser cache is cleared.

Preliminary Order Status (showing Customize Columns)
  1. Click on the order ID link under the Parent Order ID column.

    Control Center shows the submitted DTFO order form.
  1. Click on the Order Number link to display the Sales and Provisioning Orders overlay. In the overlay, click on each Sales Order ID to display its related Engineering orders:
 DTFO Order Information Sales Provisioning Overlay
  1. Scroll to the bottom of the form to view the following information:

    • Errored 8XX section with Error Message
    • Successful 8XX section
Preliminary Order Status DTFO Submitted Order Form
  1. Click Orders, click Order Status, then click Post-Submission Order Status.
Post Submission Order Status
  1. In the “Search For…” list, select Service Type, and enter 800. This will filter to display toll free orders, which includes both DTFO and OLOF orders. 


DTFO orders will have the six-digit DTFO order ID (assigned when DTFO was submitted) in the Parent Order ID column. OLOF orders will display the Orion order ID in the Parent Order ID column.


If you know the DTFO order ID, you can “Search For” Parent Order ID.

 Post Submission Order Status Service Type 800
  1. Click on the link under the Parent Order ID column.

    An overlay will provide information on two tabs: Order Details, and Sales and Provisioning Orders.

    Order Details tab:

 Post Submission Order Status Order Details Tab
  1. On the Sales and Provisioning Orders tab, click the order number link under Engineering/Provisioning Orders.
 Post Submission Order Status DTFO Sales and Provisioning Orders tab

Milestone jobsteps (example Service Accepted by Customer = SABC jobstep) are displayed along with their status date:

 Post Submission Order Status DTFO milestones