Lumen help
You can use Preliminary Order Status to view progress on your Switched Batch, Dedicated Batch, and DTFO orders, look at View/Modify Call Plan changes, and access your OLOF orders in Control Center.
For Dedicated 8XX Batch, DTFO, OLOF and Billing Address Change, you can view additional status on Post-Submission Order Status.
To use preliminary order status:
After selecting one of the criteria in the Search For list, a field will appear to the right of the list. You can use the enter key on your keyboard, or click the >> icon to the right of the Search field, to launch the search/filter. Click Reset to clear a search/filter and reload the default screen showing all orders from last 90 days.
Use Search For… to filter your orders by:
For example, you would select Ordering Method in the “Search for…” drop down menu, then you could enter Switched Batch, Dedicated Batch, DTFO, OnLine Order Form, etc
The Search functionality is case sensitive. For example, entering “dtfo” will yield no results; it must be entered as “DTFO”. However, you can utilize the asterisk for wildcard search; so for example, searching Ordering Method as On* will pull up OnLine Order Form orders.
The table illustrates Parent Order ID, Order Type, Service Type and Ordering Method for each ordering tool/type:
If status is selected, you can search for a Saved or Submitted DTFO or OnLine Order Form, or other Status such as In Progress or Completed:
The Advanced Search option includes an Order Date range search, in addition to the ID Type (Parent Order ID or Product Account ID), Status (In Progress, Saved, Submitted, Completed, Batch Complete), and Type (New/Install, Change, Disconnect). Choosing more than one search criteria will limit your returned results. Click Apply to retrieve the data or click Close to stop the search.
Click Advanced Search to open this window:
The menu bar allows you to sort by Parent Order ID, Order Type, Service Type, Status, or Status Date. To sort these options, click on the column heading to sort or reverse sort. The fields sort in ascending or descending order.
Use Customize Columns (icon to the right of the column headers) to choose which columns you see, and put them in the order you like.
Click Customize Columns:
Try one of these popular searches: