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Using preliminary order status

You can use Preliminary Order Status to view progress on your Switched Batch, Dedicated Batch, and DTFO orders, look at View/Modify Call Plan changes, and access your OLOF orders in Control Center.

 

For Dedicated 8XX Batch, DTFO, OLOF and Billing Address Change, you can view additional status on Post-Submission Order Status.

To use preliminary order status:

  1. Click Orders, click Order Status, then click Preliminary Order Status.

    Control Center shows all pending orders and orders completed within the past 90 days for Switched Batch, Dedicated Batch, and DTFO. Control Center also lists your View/Modify Call Plan changes and your OLOF orders.
Preliminary Order Status

Searching

After selecting one of the criteria in the Search For list, a field will appear to the right of the list. You can use the enter key on your keyboard, or click the >> icon to the right of the Search field, to launch the search/filter. Click Reset to clear a search/filter and reload the default screen showing all orders from last 90 days.

Use  Search For… to filter your orders by parent order ID, product account ID, order type, service type, status, PON, account name, or ordering method.

For example, you would select Ordering Method in the “Search for…” drop down menu, then you could enter Switched Batch, Dedicated Batch, DTFO, OnLine Order Form, etc

The Search functionality is case sensitive.  For example, type DTFO rather than dtfo. You can use asterisks for wildcard search. For example, searching On* will show OnLine Order Form orders.

The table illustrates Parent Order ID, Order Type, Service Type and Ordering Method for each ordering tool/type:

Order Status Matrix, Preliminary Order Status

Status

If status is selected, you can search for a Saved or Submitted DTFO or OnLine Order Form, or other Status such as In Progress or Completed:
 

  • Switched and Dedicated Batch = In Progress, Submitted, Completed, Failed
  • DTFO = Saved, Submitted (or Failed if all 8xx error out)
  • View/Modify Call Plan = In Progress or Completed
  • OLOF = Saved, Submitted or Failed

Advanced Search

To filter by more than one piece of information at a time, click Advanced Search. You can search by order date range, ID type, status, and type. To retrieve orders matching your criteria, click Apply. To cancel and return to the full list of orders, click Close.

Sortable Menu Bar

The menu bar allows you to sort by Parent Order ID, Order Type, Service Type, Status, or Status Date. To sort these options, click on the column heading to sort or reverse sort. The fields sort in ascending or descending order.

Default view

  • Parent Order ID / Batch Filename will provide the internal Lumen order number or batch filename
  • Order Type will indicate the Order Action
  • Service Type will indicate the product
  • Status varies by Service Type (see above)
  • Status Date will display the date the order moved into that order status
  • Ordering Method will indicate the ordering tool used
  • Action column will display icons for any actions that can be taken on the order, such as View Saved Order, View Submitted Order or Create Template from Order

Customize Columns

Use the Customize Columns (icon to the right of the column headers) to select the columns you see and what order they appear in. (The Parent Order ID/Batch filename is always the first column.)

  • To add a column, use the arrow to move the column from the Available Columns list to the Current Columns list.

  • To remove a column, user the arrow to move the column from the Current Columns list to the Available Columns list.

  • To change the order the columns appear in, select the column and use the Move Up and Move Down buttons to reorder the columns.

  • To return to the default set of columns and the order they appear in, click Reset.