Lumen help

Using preliminary order status

Use Preliminary Order Status to view progress on your Switched batch, Dedicated batch, and DTFO orders, look at View/Modify Call Plan changes, and access your OLOF orders in Control Center.

For Dedicated 8XX batch, DTFO, OLOF, and billing address changes, use Post-Submission Order Status to view additional status.

To use preliminary order status:

Click Orders, click Order Status, then click Preliminary Order Status.

Control Center shows all pending orders and orders completed within the past 90 days submitted using Dedicated/Switched batch, DTFO, or OLOF (online order forms). Control Center also lists your view/modify call plan changes.

Searching

After selecting one of the criteria in the Search For list, a field will appear to the right of the list. You can use the enter key on your keyboard, or click the >> icon to the right of the Search field, to launch the search/filter. To clear a search/filter and reload the default screen showing all orders from past 90 days, click Reset.

Use Search For… to filter your orders by parent order ID, product account ID, order type, service type, status, PON, account name, or ordering method.

For example, you would select Ordering Method in the Search for… list, then you could type Switched Batch, Dedicated Batch, DTFO, OnLine Order Form, etc.

The Search functionality is case sensitive. For example, type DTFO rather than dtfo. You can use asterisks for wildcard search. For example, searching On* will show OnLine Order Form orders.

The table illustrates Parent Order ID, Order Type, Service Type and Ordering Method for each ordering tool/type:

Ordering tool	Parent Order ID	Order Type	Service Type	Ordering Method
Switched batch files	Switched batch file name	Always shows as New/Install, Change, or Disconnect	Always shows as 8XX, ANI, or Card	Switched batch
Dedicated batch files	Dedicated batch file name	Always shows as New/Install (i.e. add—this functionality is add only)	8XX	Dedicated batch
DTFO	DTFO order ID number	New/Install (i.e. add), Change, or Disconnect (based on selection at start of DTFO order)	8XX	DFTO
View/Modify call plan	Batch ID number	Always shows as Change	8XX	Dedicated/Switched batch
OLOF	OLOF order ID number	New/Install (i.e. add), Change, or Disconnect (based on selection at start of OLOF order)	COL (Colocation) EL (Eline EPL (Private Line) IP (IP Solutions) STFO (TDM Voice Toll Free) VOIP (IP Voice LD or Toll Dree) VT (TDM Voice LD)	Online Order Form (OLOF)
Billing address change	n/a	n/a	n/a	n/a

Advanced Search

To filter by more than one piece of information at a time, click Advanced Search. You can search by order date range, ID type, status, and type. To retrieve orders matching your criteria, click Apply. To cancel and return to the full list of orders, click Close.

Status

If status is selected, you can search for a Saved or Submitted DTFO or OnLine Order Form, or other status such as In Progress or Completed:

Switched and Dedicated Batch: In Progress, Submitted, Completed, Failed
DTFO: Saved, Submitted (or Failed if all 8XX error out)
View/Modify Call Plan: In Progress or Completed
OLOF: Saved, Submitted, or Failed

Sorting and customizing your view

By default, Control Center shows the following columns:

Parent Order ID / Batch Filename—the internal Lumen order number or batch filename
Order Type—the order action
Service Type—the product
Status—In Progress, Cancelled, or Completed (varies by service type—see above)
Status Date—the date the order moved into the status shown
Ordering Method—the ordering tool used
Actions—shows icons for any actions that can be taken on the order, such as View Saved Order, View Submitted Order, or Create Template from Order

You can customize your view by doing any of the following:

To sort using a column, click the column heading.
To customize the columns shown, click the Customize Columns icon ():
- To add a column to the view, move the column from the Available Columns list to the Current Columns list.
- To remove a column from the view, move the column from the Current Columns list to the Available Columns list.
- To adjust the order of the columns, use the Move Up, Move Down, Move to Second, and Move to Last buttons.
- To save your changes, click Save.
- To restore the default columns, click Reset.