Using preliminary order status

You can use Preliminary Order Status to view progress on your Switched Batch, Dedicated Batch, and DTFO orders, look at View/Modify Call Plan changes, and access your OLOF orders in Control Center.

For Dedicated 8XX Batch, DTFO, OLOF and Billing Address Change, you can view additional status on Post-Submission Order Status.

To use preliminary order status:

Click Orders, click Order Status, then click Post-Submission Order Status.

Searching

After selecting one of the criteria in the Search For list, a field will appear to the right of the list. You can use the enter key on your keyboard, or click the >> icon to the right of the Search field, to launch the search/filter. Click Reset to clear a search/filter and reload the default screen showing all orders from last 90 days.

Use Search For… to filter your orders by:

Parent Order ID
Product Account ID
Order Type
Service Type
Status
PON
Account Name
Ordering Method

For example, you would select Ordering Method in the “Search for…” drop down menu, then you could enter Switched Batch, Dedicated Batch, DTFO, OnLine Order Form, etc

The Search functionality is case sensitive. For example, entering “dtfo” will yield no results; it must be entered as “DTFO”. However, you can utilize the asterisk for wildcard search; so for example, searching Ordering Method as On* will pull up OnLine Order Form orders.

The table illustrates Parent Order ID, Order Type, Service Type and Ordering Method for each ordering tool/type:

Status

If status is selected, you can search for a Saved or Submitted DTFO or OnLine Order Form, or other Status such as In Progress or Completed:

Switched and Dedicated Batch = In Progress, Submitted, Completed, Failed
DTFO = Saved, Submitted (or Failed if all 8xx error out)
View/Modify Call Plan = In Progress or Completed
OLOF = Saved, Submitted or Failed

Advanced Search

The Advanced Search option includes an Order Date range search, in addition to the ID Type (Parent Order ID or Product Account ID), Status (In Progress, Saved, Submitted, Completed, Batch Complete), and Type (New/Install, Change, Disconnect). Choosing more than one search criteria will limit your returned results. Click Apply to retrieve the data or click Close to stop the search.

Click Advanced Search to open this window:

Sortable Menu Bar

The menu bar allows you to sort by Parent Order ID, Order Type, Service Type, Status, or Status Date. To sort these options, click on the column heading to sort or reverse sort. The fields sort in ascending or descending order.

Default view

Parent Order ID / Batch Filename will provide the internal Lumen order number or batch filename
Order Type will indicate the Order Action
Service Type will indicate the product
Status varies by Service Type (see above)
Status Date will display the date the order moved into that order status
Ordering Method will indicate the ordering tool used
Action column will display icons for any actions that can be taken on the order, such as View Saved Order, View Submitted Order or Create Template from Order

Additional columns

PON
Account Name
Account ID
Due Date
Order Date
Product Account ID

Customize Columns

Use Customize Columns (icon to the right of the column headers) to choose which columns you see, and put them in the order you like.

Click Customize Columns:

The Parent Order ID / Batch filename will always be the first column, and it cannot be removed from Current Columns.
As you select a column under the Available Columns or Current Columns, the arrow between the two fields will change direction, so you can add or remove columns from your view.
You can also use the buttons to the right to Move Up or Move Down as needed.
Click Reset to return to default available columns.