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Adding a trunk group to a route plan

You can add a trunk group to a route plan for a SIP Trunk service using Control Center. Typically, you add a trunk group to provide a failover option (for route plans with a sequential hunt) or to balance call volume between two or more trunk groups (for route plans with a percent allocation hunt).

To add a trunk group to a route plan:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Network, Security, and Communications box, click IQ Networking.

    Control Center shows all IQ Networking services on the enterprise ID. SIP Trunk services have a service ID starting with VO-.
  1. Search for the service you want to work with.  When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the SIP trunk service you selected.
Service Details (showing SIP trunk service detail)
  1. Click the Route Plan Management tab.

    Control Center shows the route plan(s) for the service.
Service Details for SIP trunk service (showing Route Plan Management tab)
  1. Click the route plan name hyperlink.

    Control Center shows the details for the route plan you selected.
Service Details for SIP trunk service (showing Route Plan Management tab and route plan details)
  1. From the Select Action list, select Add Trunk Group, then click Go.
Service Details for SIP trunk service (showing Route Plan Management tab and available trunk groups)
  1. Select the checkbox next to the trunk group(s) you want to add, then click Submit.
Service Details for SIP trunk service (showing Route Plan Management tab and hunt sequence)
  1. Do one of the following:

    • For a sequential route plan, place the trunk groups in the order you want by selecting a trunk group and using the Move Up and Move Down buttons to adjust the order.

    • For a percent allocation route plan, type the percentage of calls you want to assign to each of the trunk groups you added to the route plan. (Your total must add up to 100%.)
  1. When you're done, click Submit.